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Table 4 Match (step 1: patient score + narrative); concordance, discordance and unclear (step 2: patient and clinician score + narrative)

From: The Health Literacy Questionnaire (HLQ) at the patient-clinician interface: a qualitative study of what patients and clinicians mean by their HLQ scores

HLQ scale Patient-clinician dyads per scale (N) Items per scale Total patient-clinician item-response pairs N (%) Match (step 1) N (%) Concordance (step 2) N (%) Discordance (step 2) N (%) Unclear (step 2)
1. Feeling understood and supported by healthcare providers 9 6 54 51 (94%) 43 (80%) 8 (15%) 3 (5%)
2. Having sufficient information to manage my health 9 7 63 62 (98%) 38 (60%) 24 (38%) 1 (2%)
3. Actively managing my health 9 5 45 41 (91%) 31 (69%) 10 (22%) 4 (9%)
4. Social support for health 7 5 35 35 (100%) 17 (49%) 17 (49%) 1 (3%)
5. Appraisal of health information 7 6 42 41 (98%) 28 (67%) 10 (24%) 4 (10%)
6. Ability to actively engage with healthcare providers 9 5 45 45 (100%) 19 (42%) 25 (56%) 1 (2%)
7. Navigating the healthcare system 9 6 54 48 (89%) 32 (59%) 14 (26%) 8 (15%)
8. Ability to find good health information 7 5 35 30 (86%) 15 (43%) 12 (34%) 8 (23%)
9. Understand health information well enough to know what to do 7 5 35 34 (97%) 14 (40%) 13 (37%) 8 (23%)