Table 4 Provider’s experience with chronic care at baseline and 12 months and experience with Champion standard work

 Quality of care you are able to provide

(1-4)

3.03

3.46

0.43

<0.01

3.12

3.52

0.40

0.04

0.03

0.98

 Your relationships with patients

(1-4)

3.06

3.43

0.37

0.01

3.54

3.69

0.15

0.26

0.97

0.32

 Expectations/demands of your patients

(1-4)

2.73

3.20

0.47

<0.01

3.12

3.32

0.20

0.16

1.27

0.17

 Adherence/compliance with instructions of your patients

(1-4)

2.58

2.94

0.36

0.01

2.85

3.07

0.22

0.10

1.01

0.36

 Continuity of patient care you are able to provide

(1-4)

3.03

3.41

0.38

0.01

3.31

3.55

0.24

0.13

0.66

0.42

 Patients with chronic conditions have so many problems that I don’t always have time to consider depression

(1-4)

3.12

2.34

-0.78

<0.001

2.78

2.48

-0.30

0.10

-1.80

0.03

 Diagnosing and treating depression is my responsibility

(1-4)

3.21

3.29

0.08

0.38

3.26

3.28

0.02

0.99

0.53

0.59

 Satisfaction with standard work for hypertension

(1-4)

3.03

 Satisfaction with standard work for diabetes

(1-4)

3.17

 Confidence in ability to use motivational interviewing

(0-10)

6.48

 Champion medical assistant rooming procedures have reduced the time I spend on gathering information during our visits

(1-4)

2.67

  Discuss goals informally

% N = 34

62.50

  Discuss goals with a paper care plan

% N = 34

7.50

  Discuss goals with an electronic care plan

% N = 34

52.50

Response Rate

94.7%

85.0%

91.9%

61.5%

Total Number of Providers

38

40

37

39