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Table 3 Responsiveness Performances of HATCS (n = 452)

From: Measuring health system responsiveness at facility level in Ethiopia: performance, correlates and implications

Responsiveness Domains Responsiveness % Score, Mean [95% CI] Min–Max % score Unacceptable (%) Acceptable (%)
Fail Good Very Good Total
Autonomy 71.2 [69.6–72.9] 28.6–100.0 22.7 43.1 34.2 69.3
Attention 64.6 [63.8–65.5] 31.4–100.0 45.5 51.4 3.1 54.5
Communication 76.1 [74.9–77.4] 37.1–100.0 14.8 64.2 21.1 85.3
Amenities 65.2 [64.1–66.2] 38.2–100.0 33.9 61.4 4.7 66.1
Choice 57.7 [55.4–59.8] 25.0–100.0 48.4 39.2 12.4 51.6
Confidentiality 81.7 [80.1–83.2] 25.0–100.0 7.6 50.1 42.3 92.4
Respect 77.8 [76.6–78.9] 28.6–100.0 5.1 40.9 54.0 94.9
Total Responsiveness 68.3 [67.6–68.9] 49.3–86.2 10.4 82.7 6.9 89.6
  1. CI confidence interval