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Table 1 A framework for effective communication of urgent public health guidance to emergency department clinicians

From: Effective communication of public health guidance to emergency department clinicians in the setting of emerging incidents: a qualitative study and framework

Framework element Description Qualities
Anticipate Prepare and plan collaboratively in the non-emergency setting to build capacity for effective communication, bridge sectors and jurisdictions, and build relevant networks Trusted
Respected
Responsive
Transparent
Flexible
Consultative
Invest in building relationships and networks Establish, promote and invest energy in relationships, partnerships and networks
Establish liaison roles and redundancy Develop and implement liaison roles to effectively transmit timely communication, promote redundancy across communication channels, and provide opportunity for feedback
Active communication Actively engage in multiple modes and methods of communication for EPHI information to facilitate timely dissemination, knowledge translation and provide opportunity for feedback
Consider and respond to the target audience Consider the unique demands of the target setting and recognize incongruities across settings. Develop accessible and feasible methods to facilitate the exchange of information that accounts for the setting. Provide practice and bottom-line oriented messages, with changes in information emphasized.
Leverage networks for coordination Use networks within and across institutions/sectors/jurisdictions to promote coordinated communication action
Acknowledge and address uncertainty Understand, acknowledge and respond to the limitations of the message and situation