Table 7 Factors related to primary health care delivery that were ranked as most valued by patients surveyed

More than half of participants also indicated the following as very important:

• The doctor listens attentively

• I understand clearly what the doctor explains

• The doctor gives me instructions on what to do when things go wrong

• The doctor is polite

• The doctor does not give me the feeling to be under time pressure

• The doctor knows important information about my medical history and health issues

• The practice is close to where I live or work

• The doctor treats me as a person and not as a medical problem

• I feel able to cope better with my health problem after the visit

• The doctor understand me

• That the doctor takes me seriously

• That the doctor know when to refer me to a medical specialist

• That the doctor makes me feel welcome by making eye contact

• That the doctor is respectful during physical examinations and does not interrupt me

• That the doctor asks me if I have any questions

• That the doctor gives all test results even if they show abnormalities

• That I know which doctor will I see

• That I am honest and not feel embarrassed to talk about my health problem

• That I know which doctor will I see

• That the doctor asks me if I have any questions