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Table 7 Factors related to primary health care delivery that were ranked as most valued by patients surveyed

From: Informing primary care reform in Greece: patient expectations and experiences (the QUALICOPC study)

More than half of participants also indicated the following as very important:
• The doctor listens attentively
• I understand clearly what the doctor explains
• The doctor gives me instructions on what to do when things go wrong
• The doctor is polite
• The doctor does not give me the feeling to be under time pressure
• The doctor knows important information about my medical history and health issues
• The practice is close to where I live or work
• The doctor treats me as a person and not as a medical problem
• I feel able to cope better with my health problem after the visit
• The doctor understand me
• That the doctor takes me seriously
• That the doctor know when to refer me to a medical specialist
• That the doctor makes me feel welcome by making eye contact
• That the doctor is respectful during physical examinations and does not interrupt me
• That the doctor asks me if I have any questions
• That the doctor gives all test results even if they show abnormalities
• That I know which doctor will I see
• That I am honest and not feel embarrassed to talk about my health problem
• That I know which doctor will I see
• That the doctor asks me if I have any questions