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Table 5 Patient value survey responses by quality domain – Proportion of participants who ranked as very important

From: Informing primary care reform in Greece: patient expectations and experiences (the QUALICOPC study)

Variable % Total
n =219
% Without chronic disease
n =102
% Patients with chronic disease
n = 117
p-value
Accessibility
 The practice has extensive opening hours 43.6 41.9 45.5 0.071
 I can get an appointment easily at this practice 47.7 45.3 50.5 0.666
 I know how to get evening, night and weekend services 47.2 50.4 43.6 0.416
 The practice is close to where I live or work 57.8 63.2 51.5 0.053
 I have a short waiting time on the phone when I call this practice 38.1 38.5 37.6 0.322
 The doctor does not give me the feeling to be under time pressure 59.4 58 61.2 0.632
 The doctor offers me his/her telephone or email to contact for further questions 29.4 28.7 29.3 0.923
 I will keep my appointment 34.7 30.9 38.3 0.268
Continuity and Coordination
 The doctor has my medical records at hand 42.1 41.1 46.9 0.144
 The doctor knows important information about my medical background and health issues 57.9 59.0 62.4 0.714
 The doctor knows about my living situation 28.4 27.7 29.2 0.811
 The doctor has prepared for the consultation by reading my medical notes 29.4 29.7 29.3 0.950
 The doctor gives me instructions on what to do when things go wrong 64.7 59.4 69.0 0.142
 I don’t need to tell a receptionist or nurse details about my health problem 21.6 22.2 21.4 0.920
 I inform the doctor how the treatment works out 43.0 40.0 45.1 0.450
 I can see another doctor if I think it is necessary 29.8 29.3 30.5 0.854
Communication and Patient-Centered Care
 The doctor is polite 63.9 59.4 67.5 0.215
 The doctor makes me feel welcome by making eye contact 49.8 47.5 52.1 0.497
 The doctor listens attentively 68.8 69.3 68.1 0.849
 The doctor is aware of my personal, social and cultural background 13.7 13.9 13.7 0.968
 The doctor is not prejudiced because of my age, gender, religion or culture 35.2 34.7 35.9 0.848
 The doctor treats me as a person and not as a medical problem 57.8 52.5 62.1 0.154
 The doctor is respectful during physical examinations and does not interrupt me 46.8 41.6 50.9 0.172
 The doctor takes me seriously 54.7 48.5 59.6 0.103
 The doctor understand me 56.7 51.0 62.1 0.101
 The doctor asks me if I have any questions about my health problems 46.1 38.6 52.2 0.046
 The doctor asks how I prefer to be treated 22.5 20.7 24.5 0.544
 The doctor avoids disturbances of the consultation by telephone calls etc. 22.5 26.7 19.0 0.172
 The people at the reception desk are polite and helpful 36.1 35.7 35.8 0.992
 I understand clearly what the doctor explains 67.1 66.0 67.8 0.776
Comprehensiveness
 The doctor asks about possible other problems besides the one I came in for 37.2 34.0 40.0 0.364
 The doctor gives me additional information about my health problem 20.1 18.8 21.4 0.639
 The doctor informs me about reliable sources of information e.g. websites 7.8 7.9 7.8 0.965
 Psychosocial issues (for example personal worries) can be discussed if needed 32.3 29.3 29.9 0.921
 The doctor gives all test results even if they show abnormalities 49.1 50.5 47.4 0.651
Patient Activation
 The doctor involves me in making decisions about treatment 37.7 34.0 41.2 0.277
 I feel able to cope better with my health problem after the visit 57.1 50.0 62.9 0.056
 I have prepared for the consultation by keeping a symptom diary or preparing questions 15.3 15.0 15.8 0.873
 I tell the doctor what I want to discuss in this consultation 26.1 28.0 23.9 0.495
 I am prepared to ask questions and take notes 15.3 19.0 11.4 0.120
 I am honest and not feel embarrassed to talk about my health problem 48.6 49.0 48.7 0.967
 I am open about my use of other treatments, such as self-medication or alternative 25.1 25.3 24.3 0.878
 I adhere to the agreed treatment plan 37.2 38.0 36.8 0.850
 I can bring a family member/friend to the consultation 18.5 17.8 19.3 0.781
 I inform the doctor how the treatment works out 42.7 45.1 40.0 0.781
  1. p-values report on significance comparison by presence of chronic disease