Constructs | Variables | Loading | Standard error |
---|---|---|---|
Structure | |||
Availability of equipment (S1) | 0.462a | 0.038 | |
Supply of critical medicines (S2) | 0.994a | 0.012 | |
Accessibility of services (S4) | 0.383a | 0.041 | |
Process | |||
Attendance to patients’ needs (P2) | 0.664a | 0.035 | |
Professionalism (P3) | 0.758a | 0.032 | |
Friendliness (P4) | 0.669a | 0.035 | |
Defaulter tracing (P7) | 0.200 | 0.056 | |
Prepacking of drugs (P9) | 0.268 | 0.055 | |
Time spent with nurses (P12) | 0.074 | 0.056 | |
Appointment system (P14) | 0.163 | 0.053 | |
Outcome | |||
Coherence (O1) | 0.310a | 0.057 | |
Competence (O3) | 0.485a | 0.053 | |
Waiting time (O4) | 0.229 | 0.058 | |
Confidence (O5) | 0.651a | 0.054 |