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Table 1 Sample 1: Internal consistency and item-item correlations

From: Developing a measure of mental health service satisfaction for use in low income countries: a mixed methods study

  Service users Caregivers
Item Item-test correlation Average Item-item correlation Item-test correlation Average Item-item correlation
The health worker treated me with courtesy 0.55 0.29 0.50 0.23
The health worker listened to me carefully 0.65 0.28 0.55 0.23
The health worker explained me things in a way I understood 0.70 0.28 0.61 0.22
The health facility was clean 0.45 0.30 0.52 0.23
The waiting room was clean 0.53 0.29 0.54 0.23
The latrine was clean 0.47 0.29 0.54 0.23
The waiting time was acceptable 0.27 0.31 0.29 0.24
I have enough time to discuss with health worker 0.58 0.29 0.53 0.23
I was give information in a way I understood 0.80 0.27 0.70 0.22
I received helpful advice 0.72 0.28 0.54 0.23
Administrative staff treated me with courtesy and respect 0.50 0.29 0.51 0.23
The health worker involved my family helpfully 0.69 0.28 0.67 0.22
My privacy is respected 0.30 0.30 0.47 0.23
I have the opportunity for follow up with the same health worker 0.60 0.29 0.48 0.23
My personal information is kept confidential 0.49 0.29 0.38 0.24
Referral to specialist is possible 0.47 0.29 0.41 0.23
The service is effective at decreasing symptoms 0.63 0.28 0.53 0.23
The service is effective at decreasing relapses 0.68 0.28 0.51 0.23
The service is effective at helping with economic problems 0.63 0.28 0.49 0.23
It is possible to see the health worker when needed 0.67 0.28 0.59 0.22
  1. For service users, overall Cronbach’s alpha = 0.89; For caregivers, overall Cronbach’s alpha = 0.85