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Table 4 Patterns in patient comments about the dimensions of doctor-patient interaction

From: Patient satisfaction with doctor-patient interactions: a mixed methods study among diabetes mellitus patients in Pakistan

Categories Frequency of reportage by patients in categoriesa (n = 186)
n Satisfactory Remarks Undecided/don’t know Unsatisfactory
Remarks
Technical expertise 46 5 31 10
 Accuracy of diagnosis   1 4 7
 Physical examination   4 3 10
 Laboratory Tests   0 27 7
 Effective treatment   3 2 4
 Experience of doctors   1 19 9
Time dimension 38 11 27
 Waiting time   8 23
 Meeting interval   11 25
Interpersonal aspects 86 22 19 45
 Friendliness   16 13 29
 Feel for patient   15 9 21
 Revealing disgust for unclean   39
 Insulting remarks 37 22b 15c
 Privacy   18
 External interruption   13 5
 Personal support   18 32
Communication 94 29 12 53
 Explained about:     
  Medical problem   11 9 42
  Treatment plan   18 38
  Risk factors & preventive measures   51
 Information sharing     
  History Taking   9
  Health awareness   12 19
  Hygiene   12 3
  Unnecessary risk exposure   16 8
  Answering patient’s queries   7 35
 Listening   10 11 21
Access/availability 48 9 15 24
 In-training Doctors   7d 10 22
 Inability to consult the same doctor in repeated visits   24
 Specialist doctors   9 13
  Availability in clinic   8 15 21
  Approachability of patients   6 21
Others 31 31
 Paramedical staff behavior     26
 Documentation prior to medical care     29
 Availability of free medicine     31
 Reliability of diagnostic facilities     24
  1. aThe frequency count is in accordance with the patients’ comments on more than one category of technical expertise
  2. bTolerant satisfied/Tolerant dissatisfied
  3. cIntolerant satisfied/Intolerant dissatisfied
  4. dPatient words: “They know that’s why sit in this large hospital”