Table 2 The mental models underlying staff and managers’ understanding of the Triple Aim
Dominant among staff | Dominant among managers | |
|---|---|---|
Drivers of change in health care | C1 | C2 |
“Professional Ethos” | “Socio-political discourse” | |
Change is due to new research, evidence & technology | Change is due to societal demands for efficiency | |
Economics of health care | E1 | E2 |
“You-get-what-you-pay-for” | “More-bang-for-the-buck” | |
↓money → ↓quality | ↓money → opportunity to ↑quality |