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Table 2 Examples of the seven different themes

From: Motives for self-referral to the emergency department: a systematic review of the literature

Theme

Examples cited in articles

Health concerns

- Perceived severity of problem

- Seeking assurance

- Patient perceived the complaint was urgent

Expecting investigations

- Further research (eg X-rays) was necessary

- Perceived facilities and investigations better at A&E

- See doctor and have tests/x-rays done in same place

Advice of others

- On the advice of others

- Sent by someone (usually employer)

- They were referred by the staff (not the doctor) in PCP’s offices to be evaluated in the ED

Convenience of ED

- Patient could get help earlier at the ED

- The ED was nearby

- Convenience of access

Accessibility of GP

- Patient could not reach the GP/GP-cooperative

- Unavailability of GP

- Too long wait for family doctor

Financial considerations

- Payment flexibility

- Affordability

- Low cost

No confidence in GP

- Patient had no faith/trust in the GP

- Previous negative experience with the GP/GP-cooperative

- Dissatisfied with GP