Items | Rehab department items | Acute department items | ||||||
---|---|---|---|---|---|---|---|---|
PEPC Itemc | Missing n (%)b | Meana | SD | Missing n (%)b | Meana | SD | ||
1 | One doctor mainly responsible | O | 4 (3.5) | 3.86 | 1.11 | 2 (1.6) | 3.39e | 1.25 |
2 | Fixed group nurses | O | 4 (3.5) | 3.92 | 0.98 | 2 (1.6) | 3.85 | 0.99 |
3 | Staff collaboration | O | 4 (3.5) | 3.92 | 0.96 | 4 (3.3) | 4.21 | 0.83 |
4 | Care/rehabilitation well planned | O | 4 (3.5) | 3.93 | 1.00 | 3 (2.5) | 4.19 | 0.95 |
5 | Thoughtfulness, care for the patient | Ns/Ds | 3 (2.7) | 4.20 | 0.88 | 3 (2.5) | 4.44 | 0.71 |
6 | Seemed professionally competent | Nsd/Ds | 3 (2.7) | 4.17 | 0.94 | 2 (1.6) | 4.49 | 0.72 |
7 | Information tests, examinations | I | 5 (4.4) | 3.61e | 1.10 | 2 (1.6) | 4.09 | 0.98 |
8 | Took account of family situation | Ns | 3 (2.7) | 3.79 | 1.02 | 2 (1.6) | 3.94 | 1.02 |
9 | Thoughtfulness, care for relative | Ns/Ds | 4 (3.5) | 3.55 | 1.19 | 1 (0.9) | 3.93 | 1.03 |
10 | Interested in your opinions | Ns/Ds | 3 (2.7) | 3.47 | 1.17 | 1 (0.9) | 3.72 | 1.15 |
11 | Gave understandable information | Ns/Ds | 4 (3.5) | 3.89 | 1.05 | 1 (0.9) | 4.17 | 0.93 |
12 | Fixed group of other therapists | - | 4 (3.5) | 4.10 | 0.93 | |||
13 | Felt assure regarding necessary care | - | 4 (3.5) | 4.02 | 1.13 | |||
14 | Explanation purpose of rehabilitation | - | 3 (2.7) | 3.67 | 1.11 | |||
15 | Staff committed themselves to patient | - | 3 (2.7) | 4.05 | 0.95 | |||
16 | Had a fixed contact (rehabilitation) | - | 3 (2.7) | 3.31 | 1.15 | |||
17 | Provided assistance with the patient | Ns | 6 (5.3) | 3.90 | 1.02 | |||
18 | Provided coordinated information | - | 4 (3.5) | 3.73 | 1.07 | |||
19 | Received information about rights | - | 3 (2.7) | 2.82 | 1.25 | |||
20 | Informed about what you could contribute with at the hospital | - | 4 (3.5) | 3.16 | 1.24 | |||
Discharge period | ||||||||
1 | Information period after discharge | DI | 7 (5.7) | 3.17 | 1.30 | |||
2 | Felt confident managing follow-up | DI | 9 (7.4) | 3.24 | 1.21 | |||
3 | Informed about what you could do in the event of problems after discharge | DI | 9 (7.4) | 2.81 | 1.38 | |||
4 | Informed about short/long term consequences of head injuries | - | 6 (4.9) | 2.99 | 1.36 | |||
5 | Consulted during planning dischargee | - | 31 (25.4) | 3.51 | 1.37 | |||
6 | Necessary arrangements for further rehabilitatione | - | 30 (24.6) | 3.09 | 1.26 | |||
Hospital facilities | ||||||||
1 | Cleanliness | HF | 6 (5.3) | 4.32 | 0.85 | |||
2 | Bathroom/shower/toilet facilities | HF | 5 (4.4) | 4.14 | 0.90 | |||
3 | Peace and quiet patient’s room | HF | 5 (4.4) | 4.38 | 0.75 | |||
4 | Meals for the patient | - | 8 (7.0) | 4.23 | 0.93 | |||
5 | Rest room/accommodation relative(s) | - | 26 (23.0) | 3.08 | 1.44 | |||
6 | Meals for the relative(s) | - | 22 (19.5) | 3.60 | 1.36 | |||
7 | Activity provisions for the patiente | HFd | 8 (7.0) | 3.85 | 1.13 | |||
Overall single questions about the time in hospital as a whole | ||||||||
1 | Overall satisfaction with care, treatment and rehabilitation at the hospital | PEPC-S | 2 (1.6) | 4.36 | 0.82 | |||
2 | Overall satisfaction with the way you were treated as a relative | PEPC-S | 2 (1.6) | 4.23 | 0.90 | |||
3 | Do you believe that the patient in any way received the wrong treatment?f | PEPC-S | 2 (1.6) | 4.43 | 0.99 | |||
4 | Were you angry, distressed, or disappointed with the staff?f | PEPC-S | 2 (1.6) | 3.78 | 1.32 | |||
5 | Any adverse incidents in connection with transfer between departmentsf | - | 2 (1.6) | 3.68 | 1.43 | |||
6 | Were financial needs taken care off? | - | 3 (2.5) | 2.29 | 1.43 | |||
7 | Were involved children taken care off (n = 53 had children involved) | _ | 14 (26.4) | 3.21 | 1.28 |