Table 3 Verification criteria and maximum number of points per quality dimension/sub-tool

1. Infrastructure and equipment of the health facility

41 indicators, 117 points

2. Job expectations

17 indicators, 34 points*

3. Knowledge, skills and ethics

124 indicators, 477 points**

4. Health facility management and administration

33 indicators, 217 points

5. Staff motivation

23 indicators, 66 points*

6. Clients’ satisfaction

6 indicators, 24 points*

TOTAL: 935 points