Embedding systematic quality assessments in supportive supervision at primary healthcare level: application of an electronic Tool to Improve Quality of Healthcare in Tanzania

Table 2 Example of the sub-tool structure. Sub-tool 3: Knowledge, skills and ethics of healthcare providers

Indicator	Quality standard to be met	Sub-indicator	Weight	Verification criteria
3.1	Does the provider adhere to principles of clinical history and physical examination?	3.1a	3	The provider greets the client.
		3.1b	3	The provider sees the client in privacy.
		3.1c	4	The provider recognizes and addresses non-verbal communication from the client.
		3.1d	4	The provider asks open ended questions during history taking.
		3.1e	4	The provider gives the client the opportunity to ask questions, listens and responds.
		3.1f	4	The provider performs physical examination systematically as per individual case requirement.
		3.1g	4	The provider requests/performs investigations required and gives clear explanations to the client concerning the purpose of tests and the procedures.

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