Reasons and types of uses | n (%) |
---|---|
Reasons for using email communication: | |
To reassure the patient | 130 (48.7) |
To reassure the doctor | 29 (10.9) |
To improve the patient-doctor relationship | 106 (39.7) |
To save time | 57 (21.3) |
To avoid unnecessary consultations | 119 (44.6) |
Othera | 54 (20.2) |
Discussion of confidentiality issues: | |
Never | 144 (53.9) |
1–25 % | 30 (11.2) |
25–50 % | 13 (4.9) |
50–75 % | 6 (2.2) |
Always | 59 (22.1) |
Discussion of rules of use: | |
No | 170 (63.7) |
Number of emails | 22 (8.2) |
Content of emails | 34 (12.7) |
Delay to answer | 55 (20.6) |
Time of answer: | |
Any time | 138 (53.7) |
During the week but not on weekends | 60 (23.3) |
Never in the evenings or on weekends | 28 (10.9) |
Specific slots | 18 (7.0) |
Other | 13 (5.1) |
Reimbursement of email communication: | |
Never | 162 (63.0) |
1–25 % | 38 (14.8) |
25–50 % | 19 (7.4) |
50–75 % | 18 (7.0) |
Always | 20 (7.8) |
Documentation of email communication in the medical file: | |
Never | 27 (10.4) |
Rarely | 26 (10.0) |
Occasionally | 46 (17.8) |
Often | 66 (25.5) |
Always | 94 (36.3) |