Table 5 Participant suggestions for improvement
Domain | Suggestions |
|---|---|
Social Determinants | - Free medical care and services for some patients - Reduce financial barriers - Expand insurance programs to provide better access to primary care - Implement sliding scale copays - Financial incentives for provision of more care and social assistance to vulnerable populations - Expand capacity of inter-professional care team members to work flexibility with patients |
Health System Factors | - Additional staff to help patients throughout transitions - Same individuals to help patients in hospital and at home (bridge the transition) - Patient-centered logistical coordination (i.e. follow-up appointments on same day) - Improved hospital communication from one visit to the next - Clear and understandable communication of discharge instructions - Better information sharing about community resources - Patient education about personal health management and the medical system |
Patient Trust of the Health System | - Increase visibility of individual providers and health systems within communities - Establish partnerships between communities and health providers - Host community health fairs - Take more time to listen to patients to learn about their actual needs - Increase number of minority providers and staff - Include aspects of immigrant cultures into hospital environment - Shift towards more patient-centered care, instead of disease-centered approach |