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Table 3 Dimensions/items with corresponding mean and standard deviation (SD), response rate (n %), responses to “Does not apply, Do not know” category, and missing values

From: Psychometric properties of the Nursing Home Survey on Patient Safety Culture in Norwegian nursing homes

Dimensions/Items Mean (SD) Response rate n (%) Does not apply or don’t know Missing
1. Teamwork
 A1. Staff in this nursing home treat each other with respect 4.31 (0.79) 463 (69 %) 0 3
 A2. Staff support one another in this nursing home 4.18 (0.79) 459 (68 %) 0 7
 A5. Staff feel like they are part of a team 4.10 (0.82) 463 (69 %) 0 3
 A9. When someone gets really busy in this nursing home, other staff help out 3.71 (0.85) 459 (68 %) 1 6
2. Staffing
 A3. We have enough staff to handle the workload 2.97 (0.89) 456 (68 %) 3 7
 A8 (R). Staff have to hurry because they have too much work to do 2.55 (0.92) 458 (68 %) 2 6
 A16. Patients need are met during shift changes 3.80 (0.81) 450 (67 %) 9 7
 A17 (R). It is hard to keep patients safe because so many staff quit their jobs 4.11 (0.85) 427 (64 %) 30 9
3. Compliance with procedures
 A4. Staff follow standard procedures to care for patients 4.00 (0.79) 455 (68 %) 6 5
 A6 (R). Staff use shortcuts to get their work done faster 3.38 (0.92) 450 (67 %) 11 5
 A14 (R). To make work easier, staff often ignore procedures 3.82 (0.81) 444 (66 %) 17 5
4. Training and skills
 A7. Staff get the training they need in this nursing home 3.63 (0.86) 460 (69 %) 3 3
 A11. Staff have enough training on how to handle difficult patients 3.21 (0.86) 450 (67 %) 8 8
 A13. Staff understand the training they get in this nursing home 3.89 (0.73) 437 (65 %) 20 9
5. Nonpunitive response to mistakes
 A10 (R). Staff are blamed when a patient is harmed 4.13 (0.77) 427 (63 %) 30 9
 A12 (R). Staff are afraid to report their mistakes 3.76 (0.83) 435 (65 %) 26 5
 A15. Staff are treated fairly when they make mistakes 3.95 (0.79) 417 (62 %) 40 9
 A18. Staff feel safe reporting their mistakes 3.97 (0.74) 447 (67 %) 14 5
6. Handoffs
 B1. Staff are told what they need to know before taking care of a patient for the first time 4.01 (0.72) 458 (68 %) 4 4
 B2. Staff are told when there is a change in a patients’ care plan 3.79 (0.78) 447 (67 %) 13 6
 B3a. We have all the information we need when patients are transferred from the hospital (medical information) 4.09 (0.80) 386 (58 %) 44 36
 B3b. We have all the information we need when patients are transferred from the hospital (nursing report) 4.24 (0.74) 381 (57 %) 55 30
 B10. Staff are given all the information they need to take care of patients 4.24 (0.63) 458 (68 %) 1 7
7. Feedback and communication about incidents
 B4. When staff report something that could harm a patient, someone takes care of it 4.25 (0.69) 434 (65 %) 27 5
 B5. In this nursing home, we talk about ways to keep patients from happening again 3.98 (0.78) 453 (68 %) 3 10
 B6. Staff tell someone if they see something that might harm a patient 4.42 (0.58) 454 (68 %) 6 6
 B8. In this nursing home, we discuss ways to keep patients safe from harm 4.07 (0.69) 450 (67 %) 6 10
8. Communication openness
 B7. Staff ideas and suggestions are valued in this nursing home 3.85 (0.74) 457 (68 %) 1 8
 B9 (R). Staff opinions are ignored in this nursing home 3.82 (0.83) 448 (67 %) 8 10
 B11. It is easy for staff to speak up about problems in this nursing home 3.90 (0.85) 446 (66 %) 12 8
9. Supervisor expectations and actions promoting patient safety
 C1. My supervisor listen to staff ideas and suggestions about patient safety 4.22 (0.76) 453 (68 %) 6 7
 C2. My supervisor says a good word to staff who follow the right procedures 4.19 (0.78) 452 (67 %) 6 8
 C3. My supervisor pays attention to patient safety problems in this nursing home 4.38 (0.66) 450 (67 %) 9 7
10. Overall perceptions of patient safety
 D1. Patients are well cared for in this nursing home 4.33 (0.73) 462 (69 %) 1 3
 D6. This nursing home does a good job keeping patients safe 3.97 (0.64) 449 (67 %) 11 6
 D8. This nursing home is a safe place for patients 4.30 (0.64) 461 (69 %) 1 4
11. Management support for patient safety
 D2. Management asks staff how the nursing home can improve patient safety 3.58 (0.96) 423 (63 %) 33 10
 D7. Management listen to staff ideas and suggestions to improve patient safety 3.80 (0.83) 443 (66 %) 19 4
 D9. Management often walks around the nursing home to check on patients care 2.96 (1.14) 412 (61 %) 45 9
12. Organizational learning
 D3 (R). This nursing home lets the same mistakes happen again and again 3.70 (0.85) 433 (65 %) 27 6
 D4. It is easy to changes to improve patient safety in this nursing home 3.59 (0.79) 439 (65 %) 18 9
 D5. This nursing home is always doing things to improve patient safety 3.79 (0.74) 444 (66 %) 18 4
 D10. When this nursing home makes changes to improve patient safety, it checks to see if the changes worked 3.61 (0.84) 365 (54 %) 88 13
  1. Item-response categories: Items A1–A18, items C1–C3, and items D1–D10: 1 = strongly disagree; 2 = disagree; 3 = neither agree nor disagree; 4 = agree; 5 = strongly agree; item B1–B11: 1 = never; 2 = rarely; 3 = sometimes; 4 = most of the time; and 5 = always
  2. R reverse coded