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Table 2 Bivariate associations between patients health literacy skills, communication and shared decision-making experiences in primary care and patients satisfaction with their general practitioner (N = 1038)

From: The impact of health literacy, patient-centered communication and shared decision-making on patients’ satisfaction with care received in German primary care practices

Variable

Satisfaction with the care received by the general practitioner in the last 12 months (very good, good)

N

(%)

p-value*

Patient-centered communication

How often does your general practitioner or medical staff you see …

Explain things in a way that is easy to understand

  

<0.001

 always/often

910

94.3

 

 never/rarely/sometimes

36

54.5

 

Know important information about your medical history

  

<0.001

 always/often

865

93.7

 

 never/rarely/sometimes

56

69.1

 

Spend enough time with you

  

<0.001

 always/often

851

94.2

 

 never/rarely/sometimes

92

74.8

 

Shared decision-making

Involve you as much as you want to be in decisions about your treatment or care

  

<0.001

 always/often

837

94.3

 

 never/rarely/sometimes

76

71.0

 

Health Literacy

Problems when learning about medical conditions

  

<0.05

 no problem (rarely/never)

589

93.5

 

 problem (always/often)

160

88.4

 
  1. * The x 2 test for independence was used for categorical variables