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Table 5 Associations between patients’ experiences and characteristics of the patients, GPs and the GP practices

From: Patient experiences and the association with organizational factors in general practice: results from the Norwegian part of the international, multi-centre, cross-sectional QUALICOPC study

  GP was polite GP listened carefully GP hardly looked at me when we talked GP asked questions about my health problem I couldn’t really understand what the GP was trying to explain GP took sufficient time After the visit, I can cope better with my health problem
OR (95 % CI) OR (95 % CI) OR (95 % CI) OR (95 % CI) OR (95 % CI) OR (95 % CI) OR (95 % CI)
Patient’s gender
 Male (ref)        
 Female 0.5 (0.2–1.4) 1.0 (0.5–2.2) 1.0 (0.7–1.6) 1.0 (0.7–1.5) 1.2 (0.8–1.9) 0.7 (0.4–1.1) 1.0 (0.6–1.6)
Patient’s age
  < 30 # 1.7 (0.5–6.3) 1.3 (0.7–2.3) 2.3 (1.1–4.6) ** 1.4 (0.8–2.4) 1.8 (1.0–3.5) 0.8 (0.5–1.5)
 30–65 (ref)        
  > 65 # 0.6 (0.3–1.2) 1.7 (1.0–2.9) ** 0.7 (0.4–1.1) 2.0 (1.1–3.4) ** 1.1 (0.6–2.1) 4.7 (1.8–12.3) *
Regular doctor?
 No (ref)        
 Yes 0.9 (0.2–3.8) 2.7 (1.0–6.9) 0.8 (0.4–1.6) 1.7 (0.9–3.0) 0.6 (0.4–1.2) 1.5 (0.8–2.9) 1.5 (0.7–3.1)
GP’s gender
 Male (ref)        
 Female 0.5 (0.2–1.5) 0.5 (0.3–1.1) 0.9 (0.6–1.4) 0.8 (0.5–1.2) 1.1 (0.8–1.7) 0.8 (0.5–1.3) 0.9 (0.6–1.6)
GP’s age
  ≤ 35 1.2 (0.3–5.6) 2.9 (0.7–11.4) 1.2 (0.6–2.2) 1.1 (0.6–2.0) 1.4 (0.8–2.4) 1.0 (0.6–1.8) 1.1 (0.6–2.0)
 36–59 (ref)        
  ≥ 60 0.6 (0.1–2.2) 1.1 (0.4–3.6) 0.7 (0.2–2.1) 0.5 (0.3–0.8) * 0.4 (0.2–1.2) 1.1 (0.6–2.1) 1.4 (0.6–3.3)
Geographical location
 Urban (ref)        
 Rural 0.9 (0.3–2.4) 0.6 (0.3–1.3) 1.6 (1.0–2.5) 0.8 (0.5–1.3) 1.8 (1.2–3.0) ** 0.9 (0.5–1.4) 0.9 (0.5–1.7)
Size of patient list
  > 1300 0.9 (0.2–4.2) 1.5 (0.5–4.4) 1.8 (1.0–3.0)** 1.0 (0.6–1.7) 1.4 (0.7–2.5) 0.7 (0.4–1.3) 0.5 (0.3–0.9) **
 900–1300 (ref)        
  < 900 0.2 (0.1–0.7)* 1.3 (0.5–3.4) 1.2 (0.7–2.1) 0.6 (0.4–1.0) ** 1.0 (0.6–1.6) 0.5 (0.3–0.9) ** 0.7 (0.3–1.4)
Employment
 Fixed salary (ref)        
 Fee for service 0.4 (0.0–3.5) 0.7 (0.1–4.1) 2.7 (0.9–7.9) 0.8 (0.3–1.9) 1.1 (0.5–2.4) 0.6 (0.2–1.5) 1.1 (0.4–3.4)
Average duration of consultation
  ≤ 17 min, ref        
  > 18 min 1.2 (0.3–4.2) 0.8 (0.3–2.4) 1.0 (0.7–1.7) 1.1 (0.7–1.6) 1.0 (0.6–1.7) 1.5 (0.9–2.5) 1.1 (0.6–1.8)
  1. *p < 0.005, **p < 0.05, # Too few respondents in one of the categories, ref = reference group
  2. The table shows the results of multivariate cluster analyses (generalized estimating equations). For the dependent variables in the top row, odds ratio indicates the probability of the answer yes. The left column indicates subgroups of patients according to characteristics of the patients or of the GP they attended. Bold figures indicate statistically significant associations