Patient satisfaction is biased by renovations to the interior of a primary care office: a pretest-posttest assessment

Table 3 Comparison of patient satisfaction before and after renovation using univariate and multivariate regression models

Domains	Change in satisfaction^a after renovation in 4 domains
Domains	Univariate (95 % CI)	P-value	Multivariate^b (95 % CI)	P-value
Appearance of the office	0.29 (0.17–0.41)	<0.001	0.26 (0.14–0.38)	<0.001
Qualities medical assistant	0.16 (0.06–0.28)	0.003	0.17 (0.05–0.28)	0.006
Qualities GP	0.15 (0.04–0.26)	0.008	0.15 (0.04–0.27)	0.01
General satisfaction	0.20 (0.08–0.32)	0.001	0.17 (0.05–0.29)	0.006

^aon a scale from 1 (unacceptable) to 6 (very good), thus e.g. 0.26 means an increase by 0.26 on that scale after renovation
^badjusted for age, sex, GP assignment, and duration of assignment

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