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Table 3 Patients’ ratings of hospital performance by visit category

From: How patients think about social responsibility of public hospitals in China?

Dimension Inpatient (n = 2509) Outpatient (n = 2723)
Items Mean S.D. Mean S.D.
Quality 4.45 0.65 4.30 0.62
Effective treatment 4.37 0.85 4.49 0.66
Short waiting time 4.36 0.86 4.19 0.83
Tidy environment 4.61 0.63 4.26 0.82
Convenient procedure 4.46 0.74 4.27 0.74
Appropriateness 4.34 0.69 4.18 0.67
Reasonable treatment costs 4.15 0.91 4.05 0.87
Appropriate examination 4.42 0.77 4.24 0.77
Rational prescription 4.45 0.74 4.25 0.79
Accessibility 4.23 0.71 4.00 0.69
Treatments for free 4.27 0.83 4.07 0.84
Equal treatment of patients 4.46 0.77 4.34 0.77
Providing treatment regardless of ability to pay 3.93 1.13 3.60 1.10
Professional ethics 4.65 0.51 4.51 0.57
Refusal to take bribes 4.52 0.68 4.67 0.64
Protection of patient privacy 4.78 0.55 4.35 0.74
  1. a The means of the dimension score were shown in bold size