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Table 1 Reliability of the questionnaire

From: How patients think about social responsibility of public hospitals in China?

Items

Inpatient (n = 2509)

Outpatient (n = 2723)

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if Item Deleted

Effective treatment

0.688

0.905

0.610

0.874

Short waiting time

0.719

0.903

0.577

0.875

Tidy environment

0.675

0.906

0.568

0.876

Convenient procedure

0.755

0.902

0.659

0.871

Reasonable treatment costs

0.717

0.903

0.635

0.872

Appropriate physical examination

0.732

0.903

0.694

0.869

Rational prescription

0.740

0.903

0.689

0.869

Treatments for free

0.681

0.905

0.644

0.871

Equal treatment of patients

0.565

0.910

0.531

0.878

Providing treatment regardless of ability to pay

0.542

0.916

0.438

0.888

Refusal to take bribes

0.698

0.905

0.415

0.883

Protection of patient privacy

0.437

0.914

0.660

0.871

Total Cronbach's Alpha

-

0.918

-

0.889