Table 3 Importance of health care services attributes ranked by service users (only respondents who have used the specified services during the preceding 12Â months)
Each attribute is given a rank from 1- the most important to 7 – the least important | Bulgaria | Hungary | Lithuania | Poland | Romania | Ukrainian | Total | |
OUTPATIENT PHYSICIAN SERVICES | N = 736 | N =826 | N =739 | N =735 | N =651 | N =572 | N =4259 | |
 Medical equipment in the physician office | Median | 3.0 | 3.0 | 2.0 | 3.0 | 3.0 | 3.0 | 3.0 |
Mean (St.deviat.) | 2.94 (1.42) | 3.03 (1.49) | 273 (1.34) | 3.32 (1.60) | 3.05 (1.60) | 2.91 (1.33) | 3.0 (1.48) | |
 Reputation and skills of physician | Median | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 |
Mean (St.deviat.) | 1.52 (0.93) | 2.01 (1.48) | 1.51 (1.01) | 1.89 (1.53) | 2.01 (1.55) | 1.68 (1.26) | 1.8 (1.33) | |
 Condition of the physician office | Median | 4.0 | 5.0 | 5.0 | 5.0 | 4.0 | 5.0 | 5.0 |
Mean (St.deviat.) | 4.24 (1.44) | 4.68 (1.65) | 5.16 (1.48) | 4.44 (1.60) | 4.00 (1.44) | 5.01 (1.42) | 4.59 (1.56) | |
 Attitude of the staff | Median | 4.0 | 3.0 | 3.0 | 4.0 | 4.0 | 3.0 | 4.0 |
Mean (St.deviat.) | 3.63 (1.50) | 3.37 (1.59) | 3.53 (1.40) | 4.01 (1.69) | 3.58 (1.51) | 3.47 (1.43) | 3.6 (1.5) | |
 Travel time to the physician’s office | Median | 6.0 | 6.0 | 6.0 | 6.0 | 6.0 | 6.0 | 6.0 |
Mean (St.deviat.) | 5.86 (1.45) | 5.46 (1.65) | 5.71 (1.43) | 5.39 (1.67) | 5.86 (1.59) | 5.73 (1.49) | 5.7 (1.56) | |
 Waiting time in front of the physician office | Median | 6.0 | 5.0 | 5.0 | 5.0 | 6.0 | 6.0 | 5.0 |
Mean (St.deviat.) | 5.44 (1.44) | 4.61 (1.69) | 4.62 (1.57) | 4.54 (1.73) | 5.15 (1.61) | 5.37 (1.44) | 4.96 (1.63) | |
 Amount of money paid by the patient | Median | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 4.0 | 5.0 |
Mean (St.deviat.) | 4.36 (1.88) | 4.84 (1.95) | 4.73 (1.79) | 4.40 (2.12) | 4.36 (1.91) | 3.83 (1.88) | 4.42 (1.95) | |
INPATIENT HOSPITAL SERVICES | N = 171 | N =219 | N =165 | N =159 | N =192 | N =184 | N =1090 | |
 Medical equipment at the hospital | Median | 2.0 | 2.0 | 2.0 | 3.0 | 2.0 | 2.0 | 2.0 |
Mean (St.deviat.) | 2.72 (1.33) | 2.78 (1.39) | 2.41 (1.18) | 3.10 (1.54) | 2.90 (1.56) | 2.71 (1.22) | 2.77 (1.39) | |
 Reputation and skills of the surgeon | Median | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 | 1.0 |
Mean (St.deviat.) | 1.49 (0.93) | 1.93 (1.38) | 1.45 (0.83) | 2.00 (1.50) | 1.95 (1.52) | 1.65 (1.14) | 1.75 (1.26) | |
 Condition of the hospital interior | Median | 4.0 | 4.0 | 5.0 | 4.0 | 4.0 | 5.0 | 5.0 |
Mean (St.deviat.) | 3.89 (1.30) | 4.92 (1.54) | 5.04 (1.42) | 4.41 (1.52) | 3.92 (1.47) | 4.86 (1.41) | 4.51 (1.52) | |
 Attitude of the staff | Median | 4.0 | 4.0 | 4.0 | 4.0 | 4.0 | 4.0 | 4.0 |
Mean (St.deviat.) | 3.99 (1.42) | 3.70 (1.51) | 3.78 (1.34) | 4.19 (1.67) | 3.84 (1.43) | 3.67 (1.39) | 3.86 (1.47) | |
 Travel time to the hospital | Median | 7.0 | 6.0 | 7.0 | 6.0 | 7.0 | 6.5 | 7.0 |
Mean (St.deviat.) | 6.26 (1.21) | 5.87 (1.49) | 6.24 (1.15) | 5.76 (1.58) | 5.98 (1.57) | 6.04 (1.36) | 6.02 (1.41) | |
 Waiting time for the operation | Median | 6.0 | 4.0 | 5.0 | 4.0 | 5.0 | 6.0 | 5.0 |
Mean (St.deviat.) | 5.32 (1.35) | 4.04 (1.72) | 4.50 (1.32) | 4.06 (1.80) | 5.09 (1.54) | 5.30 (1.41) | 4.71 (1.63) | |
 Amount of money paid by the patient | Median | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 4.0 | 5.0 |
Mean (St.deviat.) | 4.33 (1.85) | 4.77 (1.88) | 4.58 (1.82) | 4.48 (2.06) | 4.32 (1.89) | 3.77 (1.88) | 4.38 (1.92) | |