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Table 3 Importance of health care services attributes ranked by service users (only respondents who have used the specified services during the preceding 12 months)

From: Overall satisfaction of health care users with the quality of and access to health care services: a cross-sectional study in six Central and Eastern European countries

Each attribute is given a rank from 1- the most important to 7 – the least important Bulgaria Hungary Lithuania Poland Romania Ukrainian Total
OUTPATIENT PHYSICIAN SERVICES N = 736 N =826 N =739 N =735 N =651 N =572 N =4259
 Medical equipment in the physician office Median 3.0 3.0 2.0 3.0 3.0 3.0 3.0
Mean (St.deviat.) 2.94 (1.42) 3.03 (1.49) 273 (1.34) 3.32 (1.60) 3.05 (1.60) 2.91 (1.33) 3.0 (1.48)
 Reputation and skills of physician Median 1.0 1.0 1.0 1.0 1.0 1.0 1.0
Mean (St.deviat.) 1.52 (0.93) 2.01 (1.48) 1.51 (1.01) 1.89 (1.53) 2.01 (1.55) 1.68 (1.26) 1.8 (1.33)
 Condition of the physician office Median 4.0 5.0 5.0 5.0 4.0 5.0 5.0
Mean (St.deviat.) 4.24 (1.44) 4.68 (1.65) 5.16 (1.48) 4.44 (1.60) 4.00 (1.44) 5.01 (1.42) 4.59 (1.56)
 Attitude of the staff Median 4.0 3.0 3.0 4.0 4.0 3.0 4.0
Mean (St.deviat.) 3.63 (1.50) 3.37 (1.59) 3.53 (1.40) 4.01 (1.69) 3.58 (1.51) 3.47 (1.43) 3.6 (1.5)
 Travel time to the physician’s office Median 6.0 6.0 6.0 6.0 6.0 6.0 6.0
Mean (St.deviat.) 5.86 (1.45) 5.46 (1.65) 5.71 (1.43) 5.39 (1.67) 5.86 (1.59) 5.73 (1.49) 5.7 (1.56)
 Waiting time in front of the physician office Median 6.0 5.0 5.0 5.0 6.0 6.0 5.0
Mean (St.deviat.) 5.44 (1.44) 4.61 (1.69) 4.62 (1.57) 4.54 (1.73) 5.15 (1.61) 5.37 (1.44) 4.96 (1.63)
 Amount of money paid by the patient Median 5.0 5.0 5.0 5.0 5.0 4.0 5.0
Mean (St.deviat.) 4.36 (1.88) 4.84 (1.95) 4.73 (1.79) 4.40 (2.12) 4.36 (1.91) 3.83 (1.88) 4.42 (1.95)
INPATIENT HOSPITAL SERVICES N = 171 N =219 N =165 N =159 N =192 N =184 N =1090
 Medical equipment at the hospital Median 2.0 2.0 2.0 3.0 2.0 2.0 2.0
Mean (St.deviat.) 2.72 (1.33) 2.78 (1.39) 2.41 (1.18) 3.10 (1.54) 2.90 (1.56) 2.71 (1.22) 2.77 (1.39)
 Reputation and skills of the surgeon Median 1.0 1.0 1.0 1.0 1.0 1.0 1.0
Mean (St.deviat.) 1.49 (0.93) 1.93 (1.38) 1.45 (0.83) 2.00 (1.50) 1.95 (1.52) 1.65 (1.14) 1.75 (1.26)
 Condition of the hospital interior Median 4.0 4.0 5.0 4.0 4.0 5.0 5.0
Mean (St.deviat.) 3.89 (1.30) 4.92 (1.54) 5.04 (1.42) 4.41 (1.52) 3.92 (1.47) 4.86 (1.41) 4.51 (1.52)
 Attitude of the staff Median 4.0 4.0 4.0 4.0 4.0 4.0 4.0
Mean (St.deviat.) 3.99 (1.42) 3.70 (1.51) 3.78 (1.34) 4.19 (1.67) 3.84 (1.43) 3.67 (1.39) 3.86 (1.47)
 Travel time to the hospital Median 7.0 6.0 7.0 6.0 7.0 6.5 7.0
Mean (St.deviat.) 6.26 (1.21) 5.87 (1.49) 6.24 (1.15) 5.76 (1.58) 5.98 (1.57) 6.04 (1.36) 6.02 (1.41)
 Waiting time for the operation Median 6.0 4.0 5.0 4.0 5.0 6.0 5.0
Mean (St.deviat.) 5.32 (1.35) 4.04 (1.72) 4.50 (1.32) 4.06 (1.80) 5.09 (1.54) 5.30 (1.41) 4.71 (1.63)
 Amount of money paid by the patient Median 5.0 5.0 5.0 5.0 5.0 4.0 5.0
Mean (St.deviat.) 4.33 (1.85) 4.77 (1.88) 4.58 (1.82) 4.48 (2.06) 4.32 (1.89) 3.77 (1.88) 4.38 (1.92)