Overall satisfaction of health care users with the quality of and access to health care services: a cross-sectional study in six Central and Eastern European countries

Table 1 Satisfaction of health care users with the quality of and access to health care services used during the preceding 12 months^a

		Bulgaria		Hungary		Lithuania		Poland		Romania		Ukrainian		Total
Outpatient services	Sample size	N = 736		N =826		N =739		N =735		N =651		N =572		N =4259
		n	%	n	%	n	%	n	%	n	%	n	%	n	%
Are you overall satisfied with the quality of outpatient physician services that you used during last 12 months?	No	120	16.8	38	4.6	61	8.4	67	9.2	81	12.8	82	14.5	449	10.7
	Somewhat	267	37.3	207	25.1	266	36.4	288	39.7	156	24.6	249	44.1	1433	34.2
	Yes	329	45.9	580	70.3	403	55.2	370	51.0	398	62.7	234	41.4	2314	55.1
Are you overall satisfied with the access to outpatient physician services that you used during last 12 months?	No	124	17.5	53	6.4	120	16.4	132	18.3	76	11.9	101	17.8	606	14.5
	Somewhat	240	33.8	207	25.1	231	31.6	303	42.1	161	25.3	230	40.6	1372	32.7
	Yes	346	48.7	566	68.5	380	52.0	285	39.6	400	62.8	236	41.6	2213	52.8
Inpatient services	Sample size	N = 171		N =219		N =165		N =159		N =192		N =184		N =1090
		n	%	n	%	n	%	n	%	n	%	n	%	n	%
Are you overall satisfied with the quality of inpatient hospital services that you used during last 12 months?	No	25	15.0	15	6.9	10	6.1	20	12.6	23	12.2	27	14.8	120	11.1
	Somewhat	51	30.5	56	25.8	59	36.0	63	39.6	75	39.7	75	41.2	379	35.2
	Yes	91	54.5	146	67.3	95	57.9	76	47.8	91	48.1	80	44.0	579	53.7
Are you overall satisfied with the access to inpatient hospital services that you used during last 12 months?	No	22	13.2	14	6.5	14	8.5	32	20.3	26	13.8	21	11.5	129	12.0
	Somewhat	50	29.9	55	25.3	53	32.3	59	37.3	65	34.4	78	42.6	360	33.4
	Yes	95	56.9	148	68.2	97	59.1	67	42.4	98	51.9	84	45.9	589	54.6

ISSN: 1472-6963