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Table 1 Satisfaction of health care users with the quality of and access to health care services used during the preceding 12 monthsa

From: Overall satisfaction of health care users with the quality of and access to health care services: a cross-sectional study in six Central and Eastern European countries

   Bulgaria Hungary Lithuania Poland Romania Ukrainian Total
Outpatient services Sample size N = 736 N =826 N =739 N =735 N =651 N =572 N =4259
   n % n % n % n % n % n % n %
 Are you overall satisfied with the quality of outpatient physician services that you used during last 12 months? No 120 16.8 38 4.6 61 8.4 67 9.2 81 12.8 82 14.5 449 10.7
Somewhat 267 37.3 207 25.1 266 36.4 288 39.7 156 24.6 249 44.1 1433 34.2
Yes 329 45.9 580 70.3 403 55.2 370 51.0 398 62.7 234 41.4 2314 55.1
 Are you overall satisfied with the access to outpatient physician services that you used during last 12 months? No 124 17.5 53 6.4 120 16.4 132 18.3 76 11.9 101 17.8 606 14.5
Somewhat 240 33.8 207 25.1 231 31.6 303 42.1 161 25.3 230 40.6 1372 32.7
Yes 346 48.7 566 68.5 380 52.0 285 39.6 400 62.8 236 41.6 2213 52.8
Inpatient services Sample size N = 171 N =219 N =165 N =159 N =192 N =184 N =1090
   n % n % n % n % n % n % n %
 Are you overall satisfied with the quality of inpatient hospital services that you used during last 12 months? No 25 15.0 15 6.9 10 6.1 20 12.6 23 12.2 27 14.8 120 11.1
Somewhat 51 30.5 56 25.8 59 36.0 63 39.6 75 39.7 75 41.2 379 35.2
Yes 91 54.5 146 67.3 95 57.9 76 47.8 91 48.1 80 44.0 579 53.7
 Are you overall satisfied with the access to inpatient hospital services that you used during last 12 months? No 22 13.2 14 6.5 14 8.5 32 20.3 26 13.8 21 11.5 129 12.0
Somewhat 50 29.9 55 25.3 53 32.3 59 37.3 65 34.4 78 42.6 360 33.4
Yes 95 56.9 148 68.2 97 59.1 67 42.4 98 51.9 84 45.9 589 54.6
  1. aDifferences between N and the sum of n per question are due to missings