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Table 1 WHO domains of youth-friendly health care services (modified from Tylee [4])

From: Searching for best practices of youth friendly services - a study protocol using qualitative comparative analysis in Sweden

WHO domain Enhancing conditions
Accessibility • Free or affordable services
• Convenient opening hours
• Convenient location
• Young people know about the services and how to get them
• Community supports the services
• Outreach work towards community
Acceptability • Policies and procedures to ensure confidentiality in place
• Attitudes of providers: provide information, support young people decision making, motivated, non-judgmental
• Adequate environment: privacy, physical safety
• Strategies for gathering views of young people on the services in place
Equity • Diversity in the staff working in the service
• Professionals treat all young people with equal respect, independently of their status.
Appropriateness • Good referral with other services
• Multidisciplinary teams
• Holistic approach – looking beyond the specific reason for consultation
Effectiveness • Professionals have the required competence
• Protocols and guidelines exist
• There are sufficient and appropriate equipment and resources