Table 1 WHO domains of youth-friendly health care services (modified from Tylee [4])

Accessibility

• Free or affordable services

• Convenient opening hours

• Convenient location

• Young people know about the services and how to get them

• Community supports the services

• Outreach work towards community

Acceptability

• Policies and procedures to ensure confidentiality in place

• Attitudes of providers: provide information, support young people decision making, motivated, non-judgmental

• Adequate environment: privacy, physical safety

• Strategies for gathering views of young people on the services in place

Equity

• Diversity in the staff working in the service

• Professionals treat all young people with equal respect, independently of their status.

Appropriateness

• Good referral with other services

• Multidisciplinary teams

• Holistic approach – looking beyond the specific reason for consultation

Effectiveness

• Professionals have the required competence

• Protocols and guidelines exist

• There are sufficient and appropriate equipment and resources