Table 2 Levels of satisfaction of patients with HIV services grouped under five subtopics (N = 384)
From: Clients’ satisfaction with HIV treatment services in Bamenda, Cameroon: a cross-sectional study
Indicator | Satisfied/agree/yes |
|---|---|
N (%) | |
Overall satisfaction | |
Service Satisfaction | 310 (91.2) |
Staff-patient communication | 157 (40.9) |
Staff discuss treatment with patient | 377 (99.0) |
Patient tells when missed taking tablet | 340 (95.0) |
Staff language not patient’s | 123 (34.5) |
Staff too busy to talk to patient | 168 (53.0) |
Staff attitudes | 193 (50.3) |
Some staff don’t respect patients | 182 (54.5) |
Staff I see respect me | 328 (93.7) |
Privacy and confidentiality | 326 (84.9) |
Information kept confidential at centre | 309 (90.9) |
Patient talks to staff in private at centre | 337 (90.8) |
Staffing and amenities | 14 (3.6) |
ARV staff preferred | |
To see a nurse in a nearby clinic | 59 (16.4) |
To travel further to see doctor | 301 (83.6) |
Dirty Facility | 149 (55.0) |
Long queues | 290 (83.8) |
How to improve services | |
Shorter queues | 178 (58.9) |
More workers | 272 (90.1) |
Cleaner facilities | 123 (41.3) |
Better patient facilities | 230 (75.9) |