Table 5 Perceived quality primary care service scale PQPCS was formed from initial 30 items (extracted from community interview, FGD, literature search) which now finally includes four dimensions and 24 items
Slim Haddad’s 20 scale items for measuring health service quality | Initial 30 attributes stated by lay people to judge quality | Final scale items resulted after factor analysis |
|---|---|---|
In your opinion, are the “doctors” in the “hospital” capable of finding out what is wrong with the patients? | Skill in detecting health problem | Skill in detecting health problem |
In your opinion, are the drugs needed that the “doctors” in the hospital prescribe to patients… | How good their prescription | How good their prescription |
In your opinion, patients can obtain drugs easily from this hospital | Collecting drugs from cc | Collecting drugs from cc |
The drugs supplied by this “hospital are good | Quality of drug | X |
The patients cared for in this hospital recover good | Result of treatment | Result of treatment |
In your opinion, the “doctors” in the hospital examine their patients well | What extent they examine | What extent they examine |
In your opinion, the “doctors” in the hospital monitor their patients’ recovery well | Monitoring | Monitoring |
In your opinion, the doctors in the hospital are open with the patients | Open hearted | Open hearted |
In your opinion, the “doctors” in the “hospital” are compassionate towards the patients. | Sympathetic/compassionate | Sympathetic/compassionate |
In your opinion, the “doctors” are respectful towards the patients | Respectfulness | Respectfulness |
In your opinion, the time that the “doctors” devote to their patients is adequate | Hurry during examining patient | Hurry during examining patient |
In your opinion, the time that the “doctors” take to explain to their patients about their illness is adequate | Time spent explaining their illness | Time spent explaining their illness treatment |
In your opinion, the people who work in this “hospital” are honest | Honesty | Honesty |
In your opinion, the fees that are charged in this “hospital” are reasonable | Rationality of free service | X |
In your opinion, in this “hospital” patients have access to credit easily! | Total expenses | X |
The distance from your home to the “hospital”… is reasonable | Distance community clinic | X |
In your opinion, the number of “doctors” in this “hospital” is adequate | Health provider available | Health provider available |
In your opinion, the “doctors” in the “hospital” are well suited to treat women’s diseases | Time spent explaining female patient | Time spent explaining female patient |
In your opinion, the equipment in the “hospital” adequate for detecting diseases | Equipment in CC X | X |
In your opinion, the waiting rooms, examination rooms, and “hospital” rooms are adequate | Examining place (area used adequate) | Examining place (area used adequate) |
X | Counselling skill | Counselling skill |
X | Information on test | Information on test |
&procedures | &procedures | |
X | Confidentiality | Confidentiality |
X | Bribe | X |
X | Timeliness/punctuality | Timeliness/punctuality |
X | Staff available | Staff available |
X | Toilet facilities | Toilet facilities |
X | Drinking water supply | Drinking water supply |
X | External environment | External environment |
X | Overall management | Overall management |