Slim Haddad’s 20 scale items for measuring health service quality | Initial 30 attributes stated by lay people to judge quality | Final scale items resulted after factor analysis |
---|---|---|
In your opinion, are the “doctors” in the “hospital” capable of finding out what is wrong with the patients? | Skill in detecting health problem | Skill in detecting health problem |
In your opinion, are the drugs needed that the “doctors” in the hospital prescribe to patients… | How good their prescription | How good their prescription |
In your opinion, patients can obtain drugs easily from this hospital | Collecting drugs from cc | Collecting drugs from cc |
The drugs supplied by this “hospital are good | Quality of drug | X |
The patients cared for in this hospital recover good | Result of treatment | Result of treatment |
In your opinion, the “doctors” in the hospital examine their patients well | What extent they examine | What extent they examine |
In your opinion, the “doctors” in the hospital monitor their patients’ recovery well | Monitoring | Monitoring |
In your opinion, the doctors in the hospital are open with the patients | Open hearted | Open hearted |
In your opinion, the “doctors” in the “hospital” are compassionate towards the patients. | Sympathetic/compassionate | Sympathetic/compassionate |
In your opinion, the “doctors” are respectful towards the patients | Respectfulness | Respectfulness |
In your opinion, the time that the “doctors” devote to their patients is adequate | Hurry during examining patient | Hurry during examining patient |
In your opinion, the time that the “doctors” take to explain to their patients about their illness is adequate | Time spent explaining their illness | Time spent explaining their illness treatment |
In your opinion, the people who work in this “hospital” are honest | Honesty | Honesty |
In your opinion, the fees that are charged in this “hospital” are reasonable | Rationality of free service | X |
In your opinion, in this “hospital” patients have access to credit easily! | Total expenses | X |
The distance from your home to the “hospital”… is reasonable | Distance community clinic | X |
In your opinion, the number of “doctors” in this “hospital” is adequate | Health provider available | Health provider available |
In your opinion, the “doctors” in the “hospital” are well suited to treat women’s diseases | Time spent explaining female patient | Time spent explaining female patient |
In your opinion, the equipment in the “hospital” adequate for detecting diseases | Equipment in CC X | X |
In your opinion, the waiting rooms, examination rooms, and “hospital” rooms are adequate | Examining place (area used adequate) | Examining place (area used adequate) |
X | Counselling skill | Counselling skill |
X | Information on test | Information on test |
&procedures | &procedures | |
X | Confidentiality | Confidentiality |
X | Bribe | X |
X | Timeliness/punctuality | Timeliness/punctuality |
X | Staff available | Staff available |
X | Toilet facilities | Toilet facilities |
X | Drinking water supply | Drinking water supply |
X | External environment | External environment |
X | Overall management | Overall management |