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Table 2 Factor analysis for community clinic service satisfaction CCSS

From: Identifying role of perceived quality and satisfaction on the utilization status of the community clinic services; Bangladesh context

   Component Corrected Item-Total Correlation Eigen value Variance) Cronbach’s Alpha
1 2 3
Interpersonal skill and attitude of the care provider
1 The amount of time I had to talk with my health professional .814    .740 12.9(32.94) .95
2 The staff ’s flexibility in scheduling my appointment around my needs .802    .791   
3 The courtesy of the staff .797    .730   
4 My health professional’s ability to answer questions in a sensitive and caring way .783    .816   
5 My health professional’s ability to help me feel comfortable talking about my concerns .768    .847   
6 The chance to ask all of my questions .762    .806   
7 My overall trust in the health professionals here .715    .716   
8 Privacy when talking to the receptionist .706    .676   
9 My health professional’s ability to take what I say seriously .663    .836   
10 My health professional’s willingness to explain different options for my care .607    .819   
11 How well the staff kept you informed about the waiting time .448    .605   
Preventive and promotive health services
12 How well the health professionals explain the results of tests or procedures   .813   . .722 1.7(23.25) .92
13 Information about how to get the results of my tests   .791   .765   
14 The health professionals’ focus on prevention   .684   .468   
15 How well my health care fits my stage of life   .684   .775   
16 The health professionals’ interest in my mental and emotional health   .666   .774   
17 The information I get about healthy living. (such as diet and exercise   .630   .776   
18 My health professional’s interest in how my life affects my health   .622   .787   
Women health issue
19 The health professionals’ knowledge of women’s health issues    .819 .664 1.1(14.97) .86
20 Help with finding information resources in women’s health    .755 .663   
21 My health professional’s ability to explain things clearly    .625 .747   
22 The chance to get both gynaecological and general health care here    .570 .675   
  1. Total variance = 71.16; Cronbach’s α = .97 (22 items)