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Table 1 Factor analysis for perceived quality of primary health care PQPCS

From: Identifying role of perceived quality and satisfaction on the utilization status of the community clinic services; Bangladesh context

  

Component

Corrected Item-Total Correlation

Cronbach’s Alpha if Item Deleted

Eigen values (% of variance)

Cronbach’s Alpha

1

2

3

4

Skill and competence (12 items)

1

Counseling skill

.849

   

.493

.875

7.41(24.61)

.90

2

Respectfulness

.835

   

.551

.872

  

3

Skill in detecting health problem

.801

   

.536

.874

  

4

Confidentiality

.745

   

.407

.877

  

5

What extent they examine

.733

   

.675

.869

  

6

Sympathetic

.660

   

.717

.869

  

7

Honesty

.637

   

.378

.879

  

8

Time spent explaining female patient

.633

   

.746

.868

  

9

Hurry during examining patient

.616

   

.543

.873

  

10

Open hearted

.562

   

.733

.868

  

11

Information on test &procedures

.459

   

.449

.876

  

12

How good their prescription

.451

   

.237

.880

  

Management (5 items)

13

Collecting drugs from cc

 

.840

  

.491

.875

3.68(15.26)

.80

14

Monitoring

 

.823

  

.250

.885

  

15

Overall management

 

.649

  

.571

.872

  

16

Time spent explaining their illness treatment

 

.585

  

.708

.869

  

17

Result of treatment

 

.572

  

.351

.878

  

Administration

18

Staff available

  

.806

 

.481

.875

1.87(11.13)

.76

19

Examining place(area used)

  

.743

 

.236

.881

  

20

Health provider available

  

.660

 

.486

.875

  

21

Timeliness/punctuality

  

.626

 

.295

.879

  

Physical environment

22

Toilet facilities

   

.836

.348

.879

1.62(9.75)

.74

23

Drinking water supply

   

.818

.180

.885

  

24

External environment (cleanliness)

   

.569

.423

.876

  
  1. Total variance = 60.74; Cronbach’s Alpha = .89 (24 items)