Component | Corrected Item-Total Correlation | Cronbach’s Alpha if Item Deleted | Eigen values (% of variance) | Cronbach’s Alpha | |||||
---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | ||||||
Skill and competence (12 items) | |||||||||
1 | Counseling skill | .849 | .493 | .875 | 7.41(24.61) | .90 | |||
2 | Respectfulness | .835 | .551 | .872 | |||||
3 | Skill in detecting health problem | .801 | .536 | .874 | |||||
4 | Confidentiality | .745 | .407 | .877 | |||||
5 | What extent they examine | .733 | .675 | .869 | |||||
6 | Sympathetic | .660 | .717 | .869 | |||||
7 | Honesty | .637 | .378 | .879 | |||||
8 | Time spent explaining female patient | .633 | .746 | .868 | |||||
9 | Hurry during examining patient | .616 | .543 | .873 | |||||
10 | Open hearted | .562 | .733 | .868 | |||||
11 | Information on test &procedures | .459 | .449 | .876 | |||||
12 | How good their prescription | .451 | .237 | .880 | |||||
Management (5 items) | |||||||||
13 | Collecting drugs from cc | .840 | .491 | .875 | 3.68(15.26) | .80 | |||
14 | Monitoring | .823 | .250 | .885 | |||||
15 | Overall management | .649 | .571 | .872 | |||||
16 | Time spent explaining their illness treatment | .585 | .708 | .869 | |||||
17 | Result of treatment | .572 | .351 | .878 | |||||
Administration | |||||||||
18 | Staff available | .806 | .481 | .875 | 1.87(11.13) | .76 | |||
19 | Examining place(area used) | .743 | .236 | .881 | |||||
20 | Health provider available | .660 | .486 | .875 | |||||
21 | Timeliness/punctuality | .626 | .295 | .879 | |||||
Physical environment | |||||||||
22 | Toilet facilities | .836 | .348 | .879 | 1.62(9.75) | .74 | |||
23 | Drinking water supply | .818 | .180 | .885 | |||||
24 | External environment (cleanliness) | .569 | .423 | .876 |