Skip to main content

Table 1 Factor analysis for perceived quality of primary health care PQPCS

From: Identifying role of perceived quality and satisfaction on the utilization status of the community clinic services; Bangladesh context

   Component Corrected Item-Total Correlation Cronbach’s Alpha if Item Deleted Eigen values (% of variance) Cronbach’s Alpha
1 2 3 4
Skill and competence (12 items)
1 Counseling skill .849     .493 .875 7.41(24.61) .90
2 Respectfulness .835     .551 .872   
3 Skill in detecting health problem .801     .536 .874   
4 Confidentiality .745     .407 .877   
5 What extent they examine .733     .675 .869   
6 Sympathetic .660     .717 .869   
7 Honesty .637     .378 .879   
8 Time spent explaining female patient .633     .746 .868   
9 Hurry during examining patient .616     .543 .873   
10 Open hearted .562     .733 .868   
11 Information on test &procedures .459     .449 .876   
12 How good their prescription .451     .237 .880   
Management (5 items)
13 Collecting drugs from cc   .840    .491 .875 3.68(15.26) .80
14 Monitoring   .823    .250 .885   
15 Overall management   .649    .571 .872   
16 Time spent explaining their illness treatment   .585    .708 .869   
17 Result of treatment   .572    .351 .878   
Administration
18 Staff available    .806   .481 .875 1.87(11.13) .76
19 Examining place(area used)    .743   .236 .881   
20 Health provider available    .660   .486 .875   
21 Timeliness/punctuality    .626   .295 .879   
Physical environment
22 Toilet facilities     .836 .348 .879 1.62(9.75) .74
23 Drinking water supply     .818 .180 .885   
24 External environment (cleanliness)     .569 .423 .876   
  1. Total variance = 60.74; Cronbach’s Alpha = .89 (24 items)