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Table 3 Percentage of excellent ratings for individual CAT items

From: Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic

CAT item

Ratings

(% Excellent)

(N = 65)

1. Greeted me in a way that made me feel comfortable

56.9

2. Treated me with respect

63.1

3. Showed interest in my ideas about my health

49.2

4. Understood my main health concerns

50.8

5. Paid attention to me (looked at me, listened carefully)

64.6

6. Let me talk without interruptions

61.5

7. Gave me as much information as I wanted

63.1

8. Talked in terms I could understand

69.2

9. Checked to be sure I understood everything

58.5

10. Encouraged me to ask questions

36.9

11. Involved me in decisions as much as I wanted

55.4

12. Discussed next steps, including any follow-up plans

61.5

13. Showed care and concern

63.1

14. Spent the right amount of time with me

60.0