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Table 3 Quality indicators

From: Can a pharmacy intervention improve the metabolic risks of mental health patients? Evaluation of a novel collaborative service

Quality Indicators Examples
Patient privacy and confidentiality Patients were required to sign a consent form before signing up with the metabolic clinic service
The level of patient assessment. Is it only based on improving physical symptoms (confirmed by lab tests), or does it also include psychological and emotional improvement? Metabolic clinic assessments were based on physical parameters, such as blood pressure, blood glucose levels, lipid profile and weight
Patient education regarding their condition, treatment and medication side effects Staff addressed medication compliance issues, by educating the patient on the importance of his/her medication and its relevance to his/her health
Pharmacist involvement in professional development courses to enhance knowledge in providing the disease state management service Pharmacists were actively involved in professional development courses, such as Mental Health First Aid
The level of pharmacists’ communication with other health professionals Pharmacists were in regular contact with psychiatrists and staff members at the government mental health clinic
Improvements to the metabolic clinic service The study pharmacy required further promotion of its service for greater patient numbers.
Integration between the NP’s software and pharmacists dispensing software was required for up-to-date patient medication data