Table 2 Evaluation of feedback in the report and on the website
From: Healthcare professionals’ views on feedback of a patient safety culture assessment
Report (n = 20) | Website (n = 13) | ||
|---|---|---|---|
Item | Mean (CI) Scale 1–10 | Mean (CI) Scale 1–10 | |
1 | I think that the patient safety culture feedback report/website is… | ||
Understandable | 6.8 (5.9–7.6) | 7.3 (6.2–8.3) | |
Interesting | 7.6 (7.1–8.1) | 7.5 (6.9–8.2) | |
Useful | 7.0 (6.2–7.8) | 7.2 (6.3–8.1) | |
Relevant | 7.6 (7.2–8.0) | 7.2 (6.2–8.1) | |
Well-ordered | 7.1 (6.5–7.7) | 6.8 (5.9–7.8) | |
Complete | 7.2 (6.6–7.7) | 7.1 (6.3–7.9) | |
Attractive (lay-out) | 7.3 (6.8–7.7) | 7.3 (6.6–7.9) | |
Total | 7.2 (6.8–7.6) | 7.2 (6.4–7.9) | |
Report | N (%) | ||
2 | Do you miss any information in this report? | ||
Yes | 12 (60 %) | ||
3 | Which statement reflects the patient safety culture report most: | ||
we now see suggestions to improve patient safety culture | 11 (55 %) | ||
we now have insight, but we do not know how to improve | 5 (25 %) | ||
this report has brought us little new information | 1 (5 %) | ||
different statementsa | 3 (15 %) | ||
4 | Do you recognise your department/hospital in the results of this report? | ||
no | 0 (0 %) | ||
partially | 9 (47 %) | ||
yes, absolutely | 10 (53 %) | ||
Website | N (%) | ||
2 | Do you miss any information on this website? | ||
Yes | 3 (27 %) | ||
3 | General comments on the website [open-ended question] | - | |
4 | Why has your hospital performed a patient safety culture assessment (more options allowed) | ||
diagnose safety culture | 13 (100 %) | ||
evaluate patient safety interventions & track changes over time | 7 (54 %) | ||
conduct internal/external benchmark | 5 (38 %) | ||
fulfil directives or regulatory requirements | 1 (8 %) | ||
5 | Have departments taken action to improve the patient safety culture? | ||
no | 1 (8 %) | ||
action will be taken | 5 (42 %) | ||
yes | 6 (50 %) | ||
6 | Has the feedback on patient safety culture stimulated this action? | ||
no, not at all | 2 (17 %) | ||
partly | 5 (42 %) | ||
yes, absolutely | 5 (42 %) | ||
7 | How can this feedback contribute (more) to action being taken? [open-ended question] | - | |