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Table 1 Information about the patient safety culture assessment and feedback that was provided

From: Healthcare professionals’ views on feedback of a patient safety culture assessment

11 dimensions of patient safety culture are measured with the COMPaZ:
• teamwork across departments
• teamwork within departments
• correct hospital handoffs and transitions
• frequency of event reporting
• non-punitive response to error
• communication openness
• feedback on and learning from errors
• supervisor/manager expectations about safety
• management support
• sufficient staffing
• general perceptions of patient safety
The feedback report contained:
• general information about the patient safety culture assessment
• general information and the stages of development of patient safety culture
• results on department and hospital level
 - table with absolute figures of respondents’ function
 - bar chart with reported number of errors
 - bar chart with patient safety grade
 - table with mean scores on the 11 patient safety culture dimensions
 - numeric tables with percentage of positive responses (score 4 and 5) for every item
• general summary and recommendations
• (optional) appendix with general examples of improvement strategies for patient safety culture (e.g. performing walk rounds, establishing a quality commission)
The website contained:
• a homepage with general information about the patient safety culture assessment and links to
 - general information and the stages of development of patient safety culture
 - general examples of improvement strategies for patient safety culture
 - a digital download of the feedback report (see above)
• a menu (toolbar) with results on department level and benchmark options
 - table with absolute figures of respondents’ function (no benchmark options)
 - bar chart and table with reported number of errors (benchmark options)
 - bar chart and table with patient safety grade (benchmark options)
 - table with mean scores on the 11 patient safety culture dimensions (benchmark options)
 - bar chart and table with percentage of positive responses (score 4 and 5) for every item (benchmark options)
• benchmark options for hospital departments on the website
 - results of their own hospital (hospital level)
 - results of the same type of specialism in other hospitals (14 different groups were developed)
 - results of different types of hospitals (general, teaching or categorical hospital)
 - results of all respondents of participating hospitals