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Table 2 Sample survey items from studies of intellectual capital (IC) in healthcare

From: Intellectual capital in the healthcare sector: a systematic review and critique of the literature

Type of IC

Dimension

Survey Item

Source

Human

Employee competence

My hospital is excellent in terms of medical & administrative personnel’s know-how

Wu & Hu, 2012 [26]

 

Employee development

The centre devotes resources & effort to update & develop employee knowledge & skills

Lin et al., 2013 [54]

Structural

Culture

My hospital has a supportive culture that allows medical & administrative personnel to try things

Wu & Hu, 2012 [26]

 

Access to information

Our hospital has a full range of handbooks & a complete knowledge management system for employees’ easy reference

Yang & Lin, 2009 [23]

 

Information technology (IT)

My hospital has superior IT infrastructure to support hospital strategies

Wu & Hu, 2012 [26]

 

External environment

My hospital possesses precise knowledge of competitor orientation

Wu & Hu, 2012 [26]

 

Internal processes

Our hospital has an effective management process

Yang & Lin, 2009 [23]

Relational

Patient-centered

The centre prides itself on being patient-oriented

Lin et al., 2013 [54]

 

Patient loyalty

Patients are highly loyal to the centre

Lin et al., 2013 [54]

 

Partnerships

Employees have close interactions with partners

Lin et al., 2013 [54]

 

Internal relations

Employees trust each other with open communication

Yang & Lin, 2009 [23]