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Table 5 Main activities for action research by site

From: Implementing solutions to improve and expand telehealth adoption: participatory action research in four community healthcare settings

Type of Activity

Site A

Site B

Site C

Site D

1. Establishing a telehealth pathway

 

e.g. establishing clear referral criteria and process; considering options for effective discharge

✓

✓

✓

✓

2. Improving patient assessment and review

 

e.g. reviewing current caseload of patients to establish goals for use and examine telehealth activity

✓

✓

✓

✓

3. Improving service delivery

 

e.g. improving monitoring and triage of telehealth patients; establishing new roles for telehealth work

✓

 

✓

✓

4. Improving data sharing and access

 

e.g. opening up data channels, improving electronic patient record systems

✓

 

✓

✓

5. Raising awareness of telehealth

 

e.g. staff training and information sessions, championing, events to promote telehealth service

✓

✓

✓

✓

6. Improving evaluation of telehealth

 

e.g. capturing telehealth activity on patient record system, identifying and agreeing outcomes to measure

✓

✓

  

7. Securing financial investment for telehealth

 

e.g. working with commissioners and industry, scoping out equipment needs for a future sustainable service

 

✓

 

✓