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Table 3 Stakeholder satisfaction (October – December 2012)

From: Establishing a centralised telehealth service increases telehealth activity at a tertiary hospital

Survey Question Patients Telehealth Clinician Remote Clinician
I was satisfied with the quality of the picture (video) during the videoconference 27 (100 %) 10 (100 %) 8 (100 %)
I was satisfied with the quality of the audio (sound) during the videoconference. 27 (100 %) 8 (80 %) 5 (63 %)
I did not experience technical difficulties during the videoconference.* 25 (93 %) 7 (70 %) 2 (25 %)
The videoconference assessment did not make me feel nervous and uncomfortable.* 26 (96 %) N/A N/A
I was confident that the clinician could assess my condition via videoconferencing 21 (78 %) 8 (80 %) N/A
Telehealth improves access to specialist care and improves healthcare delivery 25 (93 %) 10 (100 %) 8 (100 %)
Future Use of Telehealth/Telehealth as a mainstream activity 26 (96 %) 9 (90 %) 8 (100 %)
  1. *Several questions were asked in the negative, but converted to positive responses for analysis.