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Table 3 Stakeholder satisfaction (October – December 2012)

From: Establishing a centralised telehealth service increases telehealth activity at a tertiary hospital

Survey Question

Patients

Telehealth Clinician

Remote Clinician

I was satisfied with the quality of the picture (video) during the videoconference

27 (100 %)

10 (100 %)

8 (100 %)

I was satisfied with the quality of the audio (sound) during the videoconference.

27 (100 %)

8 (80 %)

5 (63 %)

I did not experience technical difficulties during the videoconference.*

25 (93 %)

7 (70 %)

2 (25 %)

The videoconference assessment did not make me feel nervous and uncomfortable.*

26 (96 %)

N/A

N/A

I was confident that the clinician could assess my condition via videoconferencing

21 (78 %)

8 (80 %)

N/A

Telehealth improves access to specialist care and improves healthcare delivery

25 (93 %)

10 (100 %)

8 (100 %)

Future Use of Telehealth/Telehealth as a mainstream activity

26 (96 %)

9 (90 %)

8 (100 %)

  1. *Several questions were asked in the negative, but converted to positive responses for analysis.