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Table 8 Proportion of people with MS satisfied with health care at baseline and at the 10-year follow-up, p value for differences of proportion satisfied at baseline and at the 10-year follow-up (n = 121)

From: A 10-year population-based study of people with multiple sclerosis in Stockholm, Sweden: use of and satisfaction with care and the value of different factors in predicting use of care

Dimensions and related matters

Baseline, %

10-year follow-up, %

p value*

Art of care

Sympathy/engagement from staff

 Physicians

67

72

0.62

 Nurses

86

84

1.00

 Physiotherapists

82

81

1.00

 Occupational therapists

74

77

1.00

 Welfare officers

76

78

0.29

 Psychologists

67

87

 

 Others

84

75

 

Kind treatment

 Physicians

89

92

1.00

 Nurses

94

91

0.69

 Physiotherapists

89

90

1.00

 Occupational therapists

88

89

0.29

 Welfare officers

89

90

1.00

 Psychologists

81

88

 

 Others

86

88

 

Technical quality of care

Accessibility

 Physiotherapy

70

73

1.00

 Occupational therapy

63

76

0.62

 Rehabilitation periods

42

66

0.02

 Assistive devices

89

90

1.00

 Workplace adaption

59

67

0.27

 Health-related transportation services

94

95

 

 Home adaptions

80

88

0.18

 Home help service or personal assistance

63

85

0.01

 Psychosocial support/counselling

47

53

0.69

 Advice/support of social insurance/work rehabilitation

24

43

0.23

Availability

 Physicians

42

45

0.29

 Nurses

69

80

0.04

 Physiotherapists

81

85

1.00

 Occupational therapists

64

80

1.00

 Welfare officers

73

89

 

 Psychologists

62

91

 

 Others

69

86

 

 Contact with all expertise needed

76

76

0.87

Continuity

 Meeting the same staff

74

79

0.60

 Finances

62

70

0.36

Efficacy/outcome of care

 Hospital inpatient care

76

88

0.61

 Hospital out-patient care

75

85

0.05

 Primary care

71

71

0.58

 Rehabilitation

85

86

1.00

Participation in planning care

 Want to participate in planning care

90

86

0.33

 Have participated in planning care

51

61

0.41

  1. *If fewer than five PwMS had expressed a need at both baseline and at the 10-year follow-up, no statistical analysis was performed for that item