From: How personal and standardized coordination impact implementation of integrated care
Interview Question | Specific Concepts |
---|---|
1. Imagine that a patient with depression symptoms comes to the clinic. Can you walk me through a typical process of care? | Referral process, differences between diagnoses |
2. How has this process changed over the past 10Â years? (or since you arrived in the clinic)? | Recent changes, leadership support, referrals, interpersonal interactions, physical structure |
3. Tell me about your sense of the need for coordination between primary care and mental health. | Examples of good and poor coordination |
4. How would you change your clinic to better coordinate care? | Communication, collaboration, resource barriers |
5. Have you or anyone you know had to develop your own coordination procedures to ensure that patients receive the best care? | Work-arounds, ad-hoc coordination procedures |
6. Can you tell me about the relationship between the people in the primary care and mental health clinics? | Face to face contact, trust |
7. In what situations would you say that teamwork is most important? | Co-workers back each other up |