Table 2 Descriptive analysis of the online ratings for the 65 physician practices on both PRWs
Distribution of the number of ratings | Mean | SD | Min | Max | Sum | ||
|---|---|---|---|---|---|---|---|
Weisse liste | 16.80 | 17.63 | 1 | 72 | 991 | ||
jameda | 19.98 | 24.15 | 1 | 157 | 1179 | ||
Rating results | Mean | SD | Min | Max | N | ||
Weisse liste (5 = highest, 1 = lowest) | |||||||
Q30: What is your overall impression of the physician? | 4.01 | 0.93 | 1.00 | 5.00 | 59 | ||
Q31: How would you describe the experience of the received treatment? | 3.92 | 0.84 | 1.00 | 5.00 | 59 | ||
Q32: Would you recommend the physician to your best friend? | 4.30 | 1.02 | 1.00 | 5.00 | 59 | ||
Q33: Would you visit the physician again for further treatment? | 4.45 | 1.04 | 1.00 | 5.00 | 59 | ||
jameda (1 = highest, 6 = lowest) | |||||||
Overall performance | 1.68 | 0.60 | 1.00 | 3.46 | 59 | ||
Q1: Satisfaction with the treatment by the physician | 1.68 | 0.62 | 1.00 | 3.50 | 59 | ||
Q2: Education about the illness and treatment | 1.70 | 0.61 | 1.00 | 3.43 | 59 | ||
Q3: Relationship of trust with the physician | 1.72 | 0.68 | 1.00 | 3.75 | 59 | ||
Q4: Time the physician spent on the patient’s concerns | 1.76 | 0.67 | 1.00 | 3.86 | 59 | ||
Q5: Friendliness of the physician | 1.56 | 0.53 | 1.00 | 3.14 | 59 | ||