Interventions in health organisations to reduce the impact of adverse events in second and third victims

Table 4 Implementation and usefulness of interventions to prevent the impact of adverse events on second and third victims

Primary care	Implementation			Usefulness
Dimensions	Managers	Coordinators	P*=	Managers	Coordinators	P*=
Safety culture	2.7	2.6	ns	3.5	3.5	ns
Crisis plan	2.4	2.7	0.035	3.6	3.5	ns
Open communication with patients and/or relatives	2.0	2.5	0.001	3.4	3.4	ns
Support for second victim	2.2	2.5	0.005	3.6	3.5	ns
Public communication and the organisation’s reputation	2.4	3.0	0.001	3.6	3.6	ns

Comparison of the views of primary care managers and patient safety coordinators
N = 214
On each dimension, scores could range from 1 to 5
*from the Student’s t-test for independent samples

ISSN: 1472-6963