TY - BOOK AU - Francis, R. PY - 2010 DA - 2010// TI - Independent inquiry into care provided by Mid Staffordshire NHS Foundation Trust. January 2005- March 2009 PB - The Stationery Office CY - London ID - Francis2010 ER - TY - BOOK AU - Francis, R. PY - 2013 DA - 2013// TI - Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry PB - The Stationery Office CY - London ID - Francis2013 ER - TY - BOOK AU - Prosser, T. PY - 2010 DA - 2010// TI - The Regulatory Enterprise. Government, Regulation and Legitimacy PB - Oxford University Press CY - Oxford UR - https://doi.org/10.1093/acprof:oso/9780199579839.001.0001 DO - 10.1093/acprof:oso/9780199579839.001.0001 ID - Prosser2010 ER - TY - JOUR AU - Healy, J. AU - Braithwaite, J. PY - 2006 DA - 2006// TI - Designing safer health care through responsive regulation JO - Med J Aust VL - 184 ID - Healy2006 ER - TY - BOOK PY - 2009 DA - 2009// TI - Framework for Public & Service User involvement in Health and Social Care Regulation in Ireland PB - Social Care Regulatory Forum CY - Ireland ID - ref5 ER - TY - JOUR AU - Macrae, C. PY - 2014 DA - 2014// TI - Early warnings, weak signals and learning from healthcare disasters JO - BMJ Qual Saf VL - 23 UR - https://doi.org/10.1136/bmjqs-2013-002685 DO - 10.1136/bmjqs-2013-002685 ID - Macrae2014 ER - TY - JOUR AU - Dixon-Woods, M. AU - Baker, R. AU - Charles, K. AU - Dawson, J. AU - Jerzembek, G. AU - Martin, G. PY - 2014 DA - 2014// TI - Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study JO - BMJ Qual Saf VL - 23 UR - https://doi.org/10.1136/bmjqs-2013-001947 DO - 10.1136/bmjqs-2013-001947 ID - Dixon-Woods2014 ER - TY - BOOK PY - 2014 DA - 2014// TI - Regulatory Enforcement and Inspections PB - OECD Publishing CY - Paris UR - https://doi.org/10.1787/9789264208117-en DO - 10.1787/9789264208117-en ID - ref8 ER - TY - BOOK PY - 2012 DA - 2012// TI - Recommendation of the Council on Regulatory Policy and Governance PB - OECD Publishing CY - Paris ID - ref9 ER - TY - BOOK AU - Ayres, I. AU - Braithwaite, J. PY - 1992 DA - 1992// TI - Responsive regulation: transcending the deregulation debate PB - Oxford University Press CY - Oxford ID - Ayres1992 ER - TY - JOUR AU - Westerman, P. PY - 2013 DA - 2013// TI - Pyramids and the value of generality JO - Regulation & Governance VL - 7 UR - https://doi.org/10.1111/j.1748-5991.2012.01155.x DO - 10.1111/j.1748-5991.2012.01155.x ID - Westerman2013 ER - TY - BOOK AU - Braithwaite, J. AU - Healy, J. PY - 2005 DA - 2005// TI - Dwan K PB - The Governance of Health Safety and Quality CY - Commonwealth of Australia ID - Braithwaite2005 ER - TY - JOUR AU - Victoor, A. AU - Friele, R. D. AU - Delnoij, D. M. AU - Rademakers, J. J. PY - 2012 DA - 2012// TI - Free choice of healthcare providers in the Netherlands is both a goal in itself and a precondition: modelling the policy assumptions underlying the promotion of patient choice through documentary analysis and interviews JO - BMC Health Serv Res VL - 12 UR - https://doi.org/10.1186/1472-6963-12-441 DO - 10.1186/1472-6963-12-441 ID - Victoor2012 ER - TY - BOOK AU - Ngo, D. AU - Breejen, E. AU - Putters, K. AU - Bal, R. PY - 2008 DA - 2008// TI - Supervising the quality of care in changing health care systems. An international comparison PB - Department of Healthcare Governance, institute Health Policy and Management, Erasmus University Medical Center CY - Rotterdam ID - Ngo2008 ER - TY - JOUR AU - Rhodes, R. A. W. PY - 2007 DA - 2007// TI - Understanding governance: ten years on JO - Organ Stud VL - 28 UR - https://doi.org/10.1177/0170840607076586 DO - 10.1177/0170840607076586 ID - Rhodes2007 ER - TY - BOOK AU - De, B. R. PY - 2008 DA - 2008// TI - nieuwe zichtbaarheid. Sturing in tijden van marktwerking PB - Erasmus University Rotterdam CY - Rotterdam ID - De2008 ER - TY - JOUR AU - Bovenkamp, H. M. AU - Mul, M. AU - Quartz, J. G. U. AU - Weggelaar-Jansen, A. J. W. M. AU - Bal, R. PY - 2014 DA - 2014// TI - Institutional layering in governing health care quality JO - Public Adm VL - 92 UR - https://doi.org/10.1111/padm.12052 DO - 10.1111/padm.12052 ID - Bovenkamp2014 ER - TY - STD TI - Adams SA, van de Bovenkamp H, Robben PB. Including citizens in institutional reviews: expectations and experiences from the Dutch Healthcare Inspectorate. Health Expectations 2013, Published online first: 24 September 2013. ID - ref18 ER - TY - JOUR AU - Grabosky, P. N. PY - 1997 DA - 1997// TI - Discussion paper: Inside the pyramid: Towards a conceptual framework for the analysis of regulatory systems JO - International Journal of the Sociology of Law VL - 25 UR - https://doi.org/10.1006/ijsl.1997.0040 DO - 10.1006/ijsl.1997.0040 ID - Grabosky1997 ER - TY - JOUR AU - Grabosky, P. PY - 2013 DA - 2013// TI - Beyond responsive regulation: The expanding role of non-state actors in the regulatory process JO - Regulation & Governance VL - 7 UR - https://doi.org/10.1111/j.1748-5991.2012.01147.x DO - 10.1111/j.1748-5991.2012.01147.x ID - Grabosky2013 ER - TY - BOOK AU - Braithwaite, J. AU - Makkai, T. AU - Braithwaite, V. A. PY - 2007 DA - 2007// TI - Regulating aged care: Ritualism and the new pyramid PB - Edward Elgar Publishing Limited CY - Cheltenham UR - https://doi.org/10.4337/9781847206855 DO - 10.4337/9781847206855 ID - Braithwaite2007 ER - TY - BOOK AU - Bovenkamp, H. AU - Adams, S. PY - 2012 DA - 2012// TI - Doelgericht deelnemen: achtergrondstudie naar burgerparticipatie bij het toezicht. [Targeted participation: background study on citizen participation in regulation.] PB - instituut Beleid en Management Gezondheidszorg, Erasmus Universiteit Rotterdam CY - Rotterdam ID - Bovenkamp2012 ER - TY - JOUR AU - Walshe, K. AU - Regulating, U. S. PY - 2001 DA - 2001// TI - Nursing Homes: Are We Learning From Experience? JO - Health Aff VL - 20 UR - https://doi.org/10.1377/hlthaff.20.6.128 DO - 10.1377/hlthaff.20.6.128 ID - Walshe2001 ER - TY - BOOK PY - 2009 DA - 2009// TI - Power in Peoples’ Hands: Learning from the World’s Best Public Services PB - Cabinet Office CY - London ID - ref24 ER - TY - STD TI - Brabers A, Reitsma M, Friele R. Het beeld van zorggebruikers over de Inspectie voor de Gezondheidszorg. [The image the Dutch Health Care Inspectorate among health care users.]. Utrecht: NIVEL; 2013. ID - ref25 ER - TY - BOOK PY - 2011 DA - 2011// TI - Imago-onderzoek Inspectie voor de Gezondheidszorg. [Research of the image of the Dutch Health Care Inspectorate.] PB - Marketresponse CY - Leusden ID - ref26 ER - TY - JOUR AU - Walls, J. AU - Pidgeon, N. AU - Weyman, A. AU - Horlick-Jones, T. PY - 2004 DA - 2004// TI - Critical Trust: understanding lay perceptions of health and safety risk regulation JO - Health, Risk & Society VL - 6 UR - https://doi.org/10.1080/1369857042000219788 DO - 10.1080/1369857042000219788 ID - Walls2004 ER - TY - BOOK AU - Twist, M. J. W. AU - Klijn, E. H. AU - Steen, M. PY - 2013 DA - 2013// TI - Over hijgerigheid en lange adem. Een verkenning van de relatie tussen toezicht en media. [An exploration of the relationship between regulation and the media] PB - WRR CY - Den Haag ID - Twist2013 ER - TY - BOOK PY - 2013 DA - 2013// TI - Burgers over de kwaliteit van publieke diensten. Een terugblik op 2002–2010. [Citizens about the quality of public services. A look back at 2002 to 2010.] PB - Sociaal en Cultureel Planbureau CY - Den Haag ID - ref29 ER - TY - STD TI - van den Bos K. Vertrouwen in de overheid: wanneer hebben burgers het, wanneer hebben ze het niet, en wanneer weten ze niet of de overheid te vertrouwen is? Een essay over de sociaal-psychologische werking van vertrouwen en de mens als informatievergarend individu. [Trust in the government: when do citizens have trust, when they do not, and when are they unsure whether the government can be trusted? An essay on the social and psychological effects of trust and humans as information gathering individuals.]. Utrecht: Universiteit Utrecht; 2011. ID - ref30 ER - TY - JOUR AU - Northcott, H. AU - Vanderheyden, L. AU - Northcott, J. AU - Adair, C. AU - McBrien-Morrison, C. AU - Norton, P. PY - 2008 DA - 2008// TI - Perceptions of preventable medical errors in Alberta, Canada JO - Int J Qual Health Care VL - 20 UR - https://doi.org/10.1093/intqhc/mzm067 DO - 10.1093/intqhc/mzm067 ID - Northcott2008 ER - TY - CHAP AU - Scott, C. ED - Oliver, D. ED - Prosser, T. ED - Rawlings, R. PY - 2010 DA - 2010// TI - Regulatory Governance and the Challenge of Constitutionalism BT - The Regulatory State: Constitutional implications PB - Oxford University Press CY - Oxford ID - Scott2010 ER - TY - CHAP AU - Selznick, P. ED - Noll, R. PY - 1985 DA - 1985// TI - Focusing Organizational Research on Regulation BT - Regulatory Policy and the Social Sciences PB - University of California Press CY - Berkeley ID - Selznick1985 ER - TY - JOUR AU - Poortinga, W. AU - Pidgeon, N. F. PY - 2003 DA - 2003// TI - Exploring the dimensionality of trust in risk regulation JO - Risk Anal VL - 23 UR - https://doi.org/10.1111/1539-6924.00373 DO - 10.1111/1539-6924.00373 ID - Poortinga2003 ER - TY - JOUR AU - Enthoven, A. AU - Ven, W. PY - 2007 DA - 2007// TI - Going Dutch - Managed-Competition Health Insurance in the Netherlands JO - N Engl J Med VL - 357 UR - https://doi.org/10.1056/NEJMp078199 DO - 10.1056/NEJMp078199 ID - Enthoven2007 ER - TY - BOOK AU - Robben, P. B. M. AU - Bal, R. AU - Grol, R. P. T. M. PY - 2012 DA - 2012// TI - Overheidstoezicht door de Inspectie voor de Gezondheidszorg. [Governmental regulation by the Dutch Health Care Inspectorate.] Webpublicatie nr 62 PB - Wetenschappelijke Raad voor het Regeringsbeleid (WRR) CY - Den Haag ID - Robben2012 ER - TY - BOOK PY - 2012 DA - 2012// TI - Geen gehoor bij de IGZ. [No response of the IGZ.] PB - De Nationale Ombudsman CY - Den Haag ID - ref37 ER - TY - STD TI - De Nationale Ombudsman. Onverantwoorde zorg UMCG, Onverantwoord toezicht IGZ. Openbaar rapport over een klacht betreffende het UMCG en de IGZ te Utrecht. [Irresponsible care UMCG, irresponsible supervision IGZ. Public report on a complaint concerning the UMCG and the Dutch Health Care Inspectorate in Utrecht, the Netherlands.]. Den Haag: De Nationale Ombudsman; 2011. ID - ref38 ER - TY - STD TI - De Nationale Ombudsman. De Inspectie voor de Gezondheidszorg: een papieren tijger? Onderzoek naar het toezicht van de Inspectie voor de Gezondheidszorg op de zorg voor verstandelijk gehandicapten. [The Dutch Health Care Inspectorate a paper tiger? Research on the supervision of the Dutch Health Care Inspectorate of the care for the mentally handicapped.]. Den Haag: De Nationale Ombudsman; 2009. ID - ref39 ER - TY - STD TI - Dutch House of Representatives. Report of general discussion, 33149 no. 8, March 16, 2012. Den Haag: Dutch House of Representatives; 2012. ID - ref40 ER - TY - BOOK PY - 2013 DA - 2013// TI - Toezien op publieke belangen. Naar een verruimd perspectief op rijkstoezicht. [Supervision on public interests. Towards a broader perspective on government supervision.] PB - Amsterdam University Press CY - Amsterdam ID - ref41 ER - TY - STD TI - Inspectie van het Onderwijs. Voorlopig ontwerp toezicht 2016. [Preliminary design supervision 2016.]. Den Haag: Inspectie van het Onderwijs; 2015. ID - ref42 ER - TY - BOOK AU - Mascini, P. AU - Wijk, E. PY - 2009 DA - 2009// TI - Responsive regulation bij de Voedsel en Warenautoriteit. Een empirisch onderzoek naar de theorethische veronderstellingen. [Responsive regulation at the Food and Consumer Product Safety Authority. An empirical study to theorethical assumptions PB - Boom juridische uitgevers CY - Den Haag ID - Mascini2009 ER - TY - STD TI - Statistics Netherlands, CBS Statline [http://statline.cbs.nl/statweb/?LA=nl] UR - http://statline.cbs.nl/statweb/?LA=nl ID - ref44 ER - TY - BOOK AU - Brabers, A. E. M. AU - Reitsma-van Rooijen, M. AU - Jong, J. D. PY - 2012 DA - 2012// TI - Consumentenpanel Gezondheidszorg: basisrapport met informatie over het panel PB - NIVEL CY - Utrecht ID - Brabers2012 ER - TY - STD TI - Raad van State. Wet medisch-wetenschappelijk onderzoek met mensen. [Medical research involving humans Act.]. Den Haag: Raad van State; 1998. ID - ref46 ER - TY - JOUR AU - Conover, W. J. AU - Iman, R. L. PY - 1981 DA - 1981// TI - Rank Transformations as a Bridge Between Parametric and Nonparametric Statistics JO - Am Stat VL - 35 ID - Conover1981 ER - TY - BOOK AU - Butelli, S. PY - 2007 DA - 2007// TI - Consumer complaint behavior (CCB): a literature review PB - Northumbria University CY - Newcastle ID - Butelli2007 ER - TY - JOUR AU - Blendon, R. J. AU - DesRoches, C. M. AU - Brodie, M. AU - Benson, J. M. AU - Rosen, A. B. AU - Schneider, E. PY - 2002 DA - 2002// TI - Patient safety: Views of practicing physicians and the public on medical errors JO - N Engl J Med VL - 347 UR - https://doi.org/10.1056/NEJMsa022151 DO - 10.1056/NEJMsa022151 ID - Blendon2002 ER -