Skip to main content

Table 5 Patients’ expectations towards the primary care physicians (PCPs) and their practices, according to type of practice

From: What are patients’ expectations about the organization of their primary care physicians’ practices?

Characteristics Solo Duo Group Crude p-value Adjusted p-valuea
Waiting time deemed acceptable      
 In the waiting room (%)     0.16 <0.001
   ≤ 10 min 28.5 26.2 30.5   
  15 min 42.1 40.4 37.0   
  20 min 12.0 12.3 9.5   
  25 min 1.1 1.0 2.1   
  30 min 13.8 17.1 16.4   
   ≥ 35 min 2.5 3.0 4.6   
 To get an appointment for non urgent health problems (%)     0.19 0.87
  In the day 7.9 6.4 9.0   
  1 – 2 days 9.2 12.2 12.2   
  3 – 4 days 15.1 17.0 17.5   
  5 – 7 days 24.7 23.2 27.1   
  1 – 2 weeks 28.5 26.2 22.7   
   > 2 weeks 14.6 15.0 11.6   
 To get an appointment for urgent health problems (%)     0.01 0.01
   < 1 h 7.7 6.9 13.3   
  In the day 51.5 53.6 48.9   
  1 – 2 days 34.5 32.4 31.0   
   ≥ 3 days 6.4 7.1 6.9   
 To be able to speak to the PCP on the telephone (%)     0.01 0.39
  No waiting time 9.9 7.9 10.6   
   < 1 h 17.5 16.1 22.6   
  In the day 57.5 57.8 48.7   
  1 day 12.0 11.8 13.7   
   ≥ 2 days 3.2 6.4 4.4   
Number of interruptions of the consultation related to phone calls deemed acceptable (%)     0.01 0.71
  0 9.3 11.3 11.7   
  1 65.0 68.1 59.1   
   ≥ 2 25.7 20.6 29.2   
Importance of having a laboratory in the practice (mean (SD))      
  Patients consulting PCP with a laboratory 3.3 (1.5) 3.9 (1.4) 3.8 (1.4) <0.001* 0.21
  Patients consulting PCP without a laboratory 3.5 (0.9) 2.5 (1.5) 3.9 (1.3) <0.001* 0.01
  All the patients 3.3 (1.5) 3.4 (1.6) 3.8 (1.4) <0.001* 0.25
Importance of having x-ray equipment in the practice (mean (SD))      
  Patients consulting PCP with x-ray equipment 3.3 (1.5) 3.3 (1.4) 4.0 (1.3) <0.001* 0.18
  Patients consulting PCP without x-ray equipment 2.2 (1.4) 2.2 (1.4) 2.4 (1.5) 0.50 0.004
  All the patients 2.7 (1.6) 2.4 (1.4) 3.4 (1.6) <0.001* 0.19
Importance of wearing a white coat during the consultation (mean (SD))      
  Patients consulting PCP wearing a white coat 3.1 (1.7) 2.8 (1.6) 2.8 (1.6) 0.02** <0.001
  Patients consulting PCP not wearing a white coat 1.8 (1.2) 1.5 (1.0) 2.5 (1.7) <0.001* <0.001
  All the patients 2.7 (1.6) 2.4 (1.6) 2.7 (1.7) 0.003 0.002
Importance of washing his hands (mean (SD)) 4.7 (0.8) 4.6 (0.9) 4.5 (1.0) <0.001* 0.01
Importance of the cleanliness of the practice (mean (SD)) 4.6 (0.8) 4.6 (0.8) 4.6 (0.7) 0.87 0.10
Importance that the PCP is accessible by phone 24 h a day (mean (SD))      
  Patients consulting PCP accessible 24 h a day 2.5 (1.5) 2.2 (1.4) 2.2 (1.4) 0.16 0.03
  Patients consulting PCP not accessible 24 h a day 2.2 (1.4) 1.9 (1.2) 2.5 (1.5) <0.001 <0.001
  All the patients 2.3 (1.4) 2.0 (1.2) 2.3 (1.4) <0.001 0.10
Importance that the PCP is accessible by phone the week-end during the day (mean (SD)      
  Patients consulting PCP accessible 2.2 (1.4) 2.1 (1.3) 2.2 (1.4) 0.57 0.15
  Patients consulting PCP not accessible 2.2 (1.3) 1.9 (1.2) 2.3 (1.4) 0.002 0.02
  All the patients 2.2 (1.4) 1.9 (1.2) 2.2 (1.4) <0.001 0.13
Importance that the PCP makes home visits (mean (SD))      
  Patients consulting PCP accessible 24 h a day 3.3 (1.4) 2.9 (1.4) 3.0 (1.5) 0.001** 0.08
  Patients consulting PCP not accessible 24 h a day 2.7 (1.4) 2.5 (1.4) 2.4 (1.5) 0.40 0.12
  All the patients 3.2 (1.4) 2.9 (1.4) 2.8 (1.5) <0.001* 0.04
Importance that the PCP makes home visits 24 h a day (mean (SD))      
  Patients consulting PCP accessible 24 h a day 2.1 (1.4) NA 2.5 (1.5) 0.40 0.65
  Patients consulting PCP not accessible 24 h a day 1.8 (1.2) 1.6 (1.0) 1.6 (1.1) 0.03** 0.01
  All the patients 1.8 (1.2) 1.6 (1.0) 1.8 (1.2) 0.003 0.14
Importance that the PCP makes home visits 24 h the week-end during the day (mean (SD)      
  Patients consulting PCP accessible 24 h a day 2.2 (1.3) NA NA NA NA
  Patients consulting PCP not accessible 24 h a day 1.8 (1.2) 1.7 (1.1) 1.9 (1.2) 0.02 0.22
  All the patients 1.9 (1.3) 1.7 (1.1) 1.9 (1.2) 0.001 0.04
  1. *p-value for linear trend < 0.001, **p-value for linear trend < 0.05 et ≥ 0.001
  2. aadjusted for all doctor and patient variables listed in Table 6