Table 3 Patients’ satisfaction levels with the primary care physicians (PCPs) and their practices, according to type of practice
From: What are patients’ expectations about the organization of their primary care physicians’ practices?
Characteristics | Solo | Duo | Group | Crude p-value | Adjusted p-valuea |
|---|---|---|---|---|---|
Overall satisfaction level | |||||
Very high to excellent satisfaction level, % | 95.3 | 96.4 | 95.2 | 0.54 | 0.48 |
Mean satisfaction score (SD) | 4.6 (0.6) | 4.7 (0.6) | 4.6 (0.6) | 0.04 | 0.87 |
Helpfulness of the staff (other than the PCP) | |||||
Very high to excellent satisfaction level, % | 96.5 | 96.0 | 92.6 | 0.01 | 0.02 |
Mean satisfaction score (SD) | 4.7 (0.6) | 4.7 (0.6) | 4.6 (0.7) | <0.001* | 0.15 |
Getting an appointment to suit the patient | |||||
Very high to excellent satisfaction level, % | 94.8 | 93.9 | 87.9 | <0.001 | 0.42 |
Mean satisfaction score (SD) | 4.6 (0.6) | 4.6 (0.7) | 4.4 (0.9) | <0.001* | 0.35 |
Getting through to the practice on the telephone | |||||
Very high to excellent satisfaction level, % | 93.3 | 90.5 | 86.9 | 0.004 | 0.03 |
Mean satisfaction score (SD) | 4.6 (0.7) | 4.5 (0.7) | 4.4 (0.8) | 0.003** | 0.02 |
Being able to speak to the PCP on the telephone | |||||
Very high to excellent satisfaction level, % | 83.6 | 87.0 | 73.3 | <0.001 | 0.50 |
Mean satisfaction score (SD) | 4.3 (0.9) | 4.3 (0.8) | 4.0 (1.1) | <0.001* | 0.72 |
Waiting time in the waiting room | |||||
Very high to excellent satisfaction level, % | 81.9 | 76.4 | 71.2 | 0.001 | <0.001 |
Mean satisfaction score (SD) | 4.2 (1.0) | 4.0 (0.9) | 3.9 (1.0) | <0.001* | 0.003 |
Providing quick services for urgent health problems | |||||
Very high to excellent satisfaction level, % | 94.9 | 91.5 | 85.1 | <0.001 | <0.001 |
Mean satisfaction score (SD) | 4.6 (0.7) | 4.6 (0.7) | 4.4 (0.9) | <0.001* | 0.02 |