Table 2 Patients’ satisfaction levels with the primary care physicians (PCPs) and their practices, according to patients’ age group

Overall satisfaction level

 Very high to excellent satisfaction level, %

94.8

95.2

97.5

0.10

0.71

 Mean satisfaction score (SD)

4.5 (0.6)

4.6 (0.6)

4.7 (0.5)

<0.001*

0.05

Helpfulness of the staff (other than the PCP)

 Very high to excellent satisfaction level, %

90.7

94.4

97.5

0.01

0.74

 Mean satisfaction score (SD)

4.5 (0.7)

4.7 (0.6)

4.8 (0.5)

<0.001*

0.15

Getting an appointment to suit the patient

 Very high to excellent satisfaction level, %

87.6

91.2

95.0

0.01

0.92

 Mean satisfaction score (SD)

4.3 (0.8)

4.5 (0.8)

4.7 (0.6)

<0.001*

0.42

Getting through to the practice on the telephone

 Very high to excellent satisfaction level, %

89.7

89.1

92.2

0.18

0.96

 Mean satisfaction score (SD)

4.4 (0.7)

4.4 (0.8)

4.6 (0.7)

0.002*

0.43

Being able to speak to the PCP on the telephone

 Very high to excellent satisfaction level, %

66.7

79.7

88.2

<0.001

0.02

 Mean satisfaction score (SD)

3.9 (1.0)

4.2 (0.9)

4.4 (0.9)

<0.001*

0.07

Waiting time in the waiting room

 Very high to excellent satisfaction level, %

56.7

75.5

80.6

<0.001

0.69

 Mean satisfaction score (SD)

3.7 (1.0)

4.0 (0.9)

4.1 (0.9)

<0.001*

0.67

Providing quick services for urgent health problems

 Very high to excellent satisfaction level, %

78.3

90.0

93.7

<0.001

0.20

 Mean satisfaction score (SD)

4.3 (0.9)

4.5 (0.7)

4.6 (0.7)

<0.001*

0.02