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Table 2 Patients’ satisfaction levels with the primary care physicians (PCPs) and their practices, according to patients’ age group

From: What are patients’ expectations about the organization of their primary care physicians’ practices?

Characteristics <25 y 25-65 y >65 y Crude p-value Adjusted p-valuea
Overall satisfaction level      
 Very high to excellent satisfaction level, % 94.8 95.2 97.5 0.10 0.71
 Mean satisfaction score (SD) 4.5 (0.6) 4.6 (0.6) 4.7 (0.5) <0.001* 0.05
Helpfulness of the staff (other than the PCP)      
 Very high to excellent satisfaction level, % 90.7 94.4 97.5 0.01 0.74
 Mean satisfaction score (SD) 4.5 (0.7) 4.7 (0.6) 4.8 (0.5) <0.001* 0.15
Getting an appointment to suit the patient      
 Very high to excellent satisfaction level, % 87.6 91.2 95.0 0.01 0.92
 Mean satisfaction score (SD) 4.3 (0.8) 4.5 (0.8) 4.7 (0.6) <0.001* 0.42
Getting through to the practice on the telephone      
 Very high to excellent satisfaction level, % 89.7 89.1 92.2 0.18 0.96
 Mean satisfaction score (SD) 4.4 (0.7) 4.4 (0.8) 4.6 (0.7) 0.002* 0.43
Being able to speak to the PCP on the telephone      
 Very high to excellent satisfaction level, % 66.7 79.7 88.2 <0.001 0.02
 Mean satisfaction score (SD) 3.9 (1.0) 4.2 (0.9) 4.4 (0.9) <0.001* 0.07
Waiting time in the waiting room      
 Very high to excellent satisfaction level, % 56.7 75.5 80.6 <0.001 0.69
 Mean satisfaction score (SD) 3.7 (1.0) 4.0 (0.9) 4.1 (0.9) <0.001* 0.67
Providing quick services for urgent health problems      
 Very high to excellent satisfaction level, % 78.3 90.0 93.7 <0.001 0.20
 Mean satisfaction score (SD) 4.3 (0.9) 4.5 (0.7) 4.6 (0.7) <0.001* 0.02
  1. *p-value for linear trend < 0.001
  2. aadjusted for all doctor and patient variables listed in Table 6