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Table 3 Annual reach of program interventions

From: Coaching patients in the use of decision and communication aids: RE-AIM evaluation of a patient support program

Reach

2005-2006 PY

2006-2007 PY

2007-2008 PY

2008-2009 PY

2009-2010 PY

2010-2011 PY

2011-2012 PY

New patient clinic appointments

821

1377

1051

1331

1355

1416

1524

Patients called and reached (% of new appointments)

NA*

NA*

NA*

NA*

727 (92 %; 54 %)

875 (85 %; 62 %)

1212 (80 %)

Patients coached in use of decision and communication aids (% of called and reached; % of new appointments)

NA*

NA*

NA*

NA*

727 (92 %; 54 %)

875 (85 %; 62 %)

1110 (92 %, 73 %)

Decision aids sent (% of new appointments)

208 (25 %)

389 (28 %)

648 (62 %)

936 (70 %)

1027 (75 %)

987 (70 %)

958 (63 %)

Staff-administered communication aids (% of new appointments; % of staff capacity)

142 (17 %; 29 %)

208 (15 %; 47 %)

245 (23 %; 50 %)

285 (21 %; 65 %)

348 (26 %; 73 %)

357 (25 %; 72 %)

419 (27 %; 84 %)

  1. *We did not document the number of patients called and reached until the creation of our online program database in May 2009. That is also the year in which we began coaching patients to self-administer communication aids, i.e. list questions, take notes, and make recordings by themselves. Abbreviations: PY = Program Year; NA = Not Available