Skip to main content

Advertisement

Table 1 Expert panel inclusion criteria and recruitment methods

From: Assisting Australians with mental health problems and financial difficulties: a Delphi study to develop guidelines for financial counsellors, financial institution staff, mental health professionals and carers

Expert panel Inclusion criteria Recruitment method
Financial counsellors 1. A financial counsellor with at least 2-years experience, or a manager of a financial counselling service or a service that includes at least one financial counsellor Advertisements through Financial Counselling Australia and word of mouth
2. Experience working with people with mental health problems and/or have personal experience with mental health problems
Financial institution staff (included banking staff, banking ombudsman staff and Australian Bankers’ Association staff) 1. At least 2-years combined experience in, or as a manager of, a collection, hardship or complaints department Advertisement sent out by banking experts on the research work group and the financial institution consortium
2. Have industry insight into hardship management
Mental health professional 1. At least 2-years relevant experience Advertisements sent out to mental health services around Australia
2. Experience working with people with financial difficulties.
Consumer 1. Experience with mental health problems and financial difficulties Advertisements through mental health advocacy organisations
2. The financial difficulties will ideally be resolved and mental health symptoms well managed
3. A member of an advocacy organisation
Carer 1. Currently, or in the past, care for a person who has experienced mental health problems and financial difficulties Advertisements through mental health advocacy organisations
2. A member of an advocacy organization