Advertisement
Table 1 Expert panel inclusion criteria and recruitment methods
| Expert panel | Inclusion criteria | Recruitment method |
|---|---|---|
| Financial counsellors | 1. A financial counsellor with at least 2-years experience, or a manager of a financial counselling service or a service that includes at least one financial counsellor | Advertisements through Financial Counselling Australia and word of mouth |
| 2. Experience working with people with mental health problems and/or have personal experience with mental health problems | ||
| Financial institution staff (included banking staff, banking ombudsman staff and Australian Bankers’ Association staff) | 1. At least 2-years combined experience in, or as a manager of, a collection, hardship or complaints department | Advertisement sent out by banking experts on the research work group and the financial institution consortium |
| 2. Have industry insight into hardship management | ||
| Mental health professional | 1. At least 2-years relevant experience | Advertisements sent out to mental health services around Australia |
| 2. Experience working with people with financial difficulties. | ||
| Consumer | 1. Experience with mental health problems and financial difficulties | Advertisements through mental health advocacy organisations |
| 2. The financial difficulties will ideally be resolved and mental health symptoms well managed | ||
| 3. A member of an advocacy organisation | ||
| Carer | 1. Currently, or in the past, care for a person who has experienced mental health problems and financial difficulties | Advertisements through mental health advocacy organisations |
| 2. A member of an advocacy organization |
