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Table 1 Expert panel inclusion criteria and recruitment methods

From: Assisting Australians with mental health problems and financial difficulties: a Delphi study to develop guidelines for financial counsellors, financial institution staff, mental health professionals and carers

Expert panel

Inclusion criteria

Recruitment method

Financial counsellors

1. A financial counsellor with at least 2-years experience, or a manager of a financial counselling service or a service that includes at least one financial counsellor

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2. Experience working with people with mental health problems and/or have personal experience with mental health problems

Financial institution staff (included banking staff, banking ombudsman staff and Australian Bankers’ Association staff)

1. At least 2-years combined experience in, or as a manager of, a collection, hardship or complaints department

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2. Have industry insight into hardship management

Mental health professional

1. At least 2-years relevant experience

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2. Experience working with people with financial difficulties.

Consumer

1. Experience with mental health problems and financial difficulties

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2. The financial difficulties will ideally be resolved and mental health symptoms well managed

3. A member of an advocacy organisation

Carer

1. Currently, or in the past, care for a person who has experienced mental health problems and financial difficulties

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2. A member of an advocacy organization