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Financial counsellors
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1. A financial counsellor with at least 2-years experience, or a manager of a financial counselling service or a service that includes at least one financial counsellor
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Advertisements through Financial Counselling Australia and word of mouth
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2. Experience working with people with mental health problems and/or have personal experience with mental health problems
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Financial institution staff (included banking staff, banking ombudsman staff and Australian Bankers’ Association staff)
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1. At least 2-years combined experience in, or as a manager of, a collection, hardship or complaints department
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Advertisement sent out by banking experts on the research work group and the financial institution consortium
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2. Have industry insight into hardship management
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Mental health professional
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1. At least 2-years relevant experience
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Advertisements sent out to mental health services around Australia
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2. Experience working with people with financial difficulties.
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Consumer
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1. Experience with mental health problems and financial difficulties
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Advertisements through mental health advocacy organisations
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2. The financial difficulties will ideally be resolved and mental health symptoms well managed
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3. A member of an advocacy organisation
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Carer
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1. Currently, or in the past, care for a person who has experienced mental health problems and financial difficulties
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Advertisements through mental health advocacy organisations
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2. A member of an advocacy organization
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