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Table 2 Health service policy guidance provided and DoN satisfaction

From: Gaps in governance: protective mechanisms used by nurse leaders when policy and practice are misaligned

Health service & DoN perceived frequency of telephone presentations Need to document calls Clinical protocols Quality evaluation Level of nurse managing telephone presentations DoN satisfaction with adequacy of policy
A Regularly Yes Yes Yes Senior registered nurse Satisfied with content
B Frequently No Policy Concerned there is no policy
C Frequently Yes No No Registered nurse with + 1 yr experience Partially satisfied
D Occasionally Yes No No Senior registered nurse Not satisfied
E Regularly Yes Yes No Registered nurse with + 3 yrs experience Satisfied
F Regularly Yes No No Registered nurse Partially satisfied
G Occasionally No policy Concerned there is no policy
H Regularly No policy Old policy removed as not reflective of practice