TY - JOUR AU - Thomson, Alison AU - Rivas, Carol AU - Giovannoni, Gavin PY - 2015 DA - 2015/04/23 TI - Multiple sclerosis outpatient future groups: improving the quality of participant interaction and ideation tools within service improvement activities JO - BMC Health Services Research SP - 105 VL - 15 IS - 1 AB - Improving the patient experience is a key focus within the National Health Service. This has led us to consider how health services are experienced, from both staff and patient perspectives. Novel service improvement activities bring staff and patients together to use design-led methods to improve how health services are delivered. The Multiple Sclerosis Outpatient Future Group study aimed to explore how analogies and props can be used to facilitate rich interactions between staff and patients within these activities. This paper will consider how these interactions supported participants to share experiences, generate ideas and suggest service improvements. SN - 1472-6963 UR - https://doi.org/10.1186/s12913-015-0773-8 DO - 10.1186/s12913-015-0773-8 ID - Thomson2015 ER -