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Table 3 Percentage of interviewees who were aware of and used the e-appointment service at each data point

From: Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic

Survey period

% (No.)of interviewees

Aware of the online system/total Interviewees

Used the online service/total interviewees

April 2011 – June 2011

22% (11/51)

5.8% (3/51)

July 2011– August 2011

55% (11/20)

20% (4/20)

October 2012–November 2012

59% (19/32)

19% (6/32)

April 2013 – May 2013

23% (5/22)

5% (1/22)

Total

37% (41/125)

11% (14/125)