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Table 2 Categories of online system users recorded in the computer log records at each data point (from January 2011 to May 2013)

From: Using diffusion of innovation theory to understand the factors impacting patient acceptance and use of consumer e-health innovations: a case study in a primary care clinic

  % (No.)registered patients at each data point in computer records
Usages of online appointment system by registered users January to December 2011%(N) January to December 2012%(N) January to May 2013%(N)
1. Logged into web site but never used 79.2% (4737) 65% (3696) 63% (895)
2. Tried once and never used again 6.8% (407) 11% (624) 18% (256)
3. Used both online and phone-call services 2.5% (147) 4% (212) 4% (60)
4. Only used online system 11.5% (687) 20% (1110) 15% (217)
Total 100% (5978) 100% (5642) 100% (1428)