Table 2 Categories of online system users recorded in the computer log records at each data point (from January 2011 to May 2013)
| Â | % (No.)registered patients at each data point in computer records | ||
|---|---|---|---|
Usages of online appointment system by registered users | January to December 2011%(N) | January to December 2012%(N) | January to May 2013%(N) |
1. Logged into web site but never used | 79.2% (4737) | 65% (3696) | 63% (895) |
2. Tried once and never used again | 6.8% (407) | 11% (624) | 18% (256) |
3. Used both online and phone-call services | 2.5% (147) | 4% (212) | 4% (60) |
4. Only used online system | 11.5% (687) | 20% (1110) | 15% (217) |
Total | 100% (5978) | 100% (5642) | 100% (1428) |